Tips & Co. #108 - A Smart Attitude to Have

Assertiveness is an important attitude to have in one’s professional life. An individual who is assertive remains calm and demonstrates positive body language - good visual contact, a relaxed posture, an air of interest, and good elocution (volume, delivery, tone, etc.) 

Assertiveness allows you to demonstrate to your interlocutor your assurance in your ability to deal with the problem while being respectful and establishing trust and credibility.

Trucs & Astuces #109 - Travailler fort ou songer à...
Trucs & Astuces #108 - Une bonne attitude à adopte...

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