Sometimes we lose sight of how much of a difference one person can make when it comes to customer service – in good ways and in bad.
You can be that strong link – that person that resolves the issue, regains the trust, and saves the relationship.
Or, you can be that weak link – The one that promised and didn’t deliver, the one that thought no one was listening or watching, the one that finds excuses.
Customer service is a chain, and a chain is as strong as its weakest link… it only takes one for the chain to break.
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