At the beginning of each training day I ask participants what they want to walk away with at the end of the training – Their objectives. Often I get responses such as: "Key phrases on what to say in such a situation …", "Tips on what to do when these circumstances occurs…", or “Tricks to resolve a certain event …". They want a playbook of incantations and magic tricks.
The problem with key phrases, tricks and tips is that if you repeat them long enough, they will lose their meaning. They become robotic, preset responses on auto-pilot and not a genuine expression of how you actually feel. Key phrases, tricks and tips don’t ask you to think - They are only words – and words rarely change things.
Effective trainings provide Tools – Tools are powerful because they require thinking, to be focused on what you do, and why you do it. Tools ask the hard questions, they ask you to use your best judgment and to care about the impact. They ask you to take responsibility for your actions and are more effective in the long run, because they lead to the results we want.
By accepting you will be accessing a service provided by a third-party external to https://solutionsandco.com/
« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »
Ville de Québec
« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »
Xavier Aymé, Chef des opérations | Mercator Canada Inc.
