Email seems to be the chosen professional tool of communication for most of us.
It gives us time to think. It’s quick and concise. And most importantly, there is written proof.
But even if it seems that phones are on the path to extinction, there are moments where they are still essential - especially if the issue is complex or the subject is uncomfortable.
When we communicate over the phone, we improve our chances of understanding each other (in comparison to email). Choose this communication channel if there are possibilities of misunderstanding or confusion.
If you need a written agreement (because writing remains), you can always send a recap email following the call. It will act as a second validation.