Automation and artificial intelligence are hot topics in all industries, and customer service is no exception. But when customers hear “customer service automation”, they think about menus and unwanted robocalls.
But when used properly, customer service software can reduce an agent’s workload so that they can focus more on the customer and less on transcription errors.
Automation is inevitable, and when used properly, it can increase the productivity and effectiveness of workers without erasing human contact.
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