Tips & Co. #157 - The Use of First Names

If the customer suggests you use his first name, it is then acceptable to address yourself to the customer in this way. To use the first name can also be (but not always) acceptable when: - You established a good rapport with time. - You know the customer and know that he is at ease with the use of his first name

Trucs & Astuces #158 - Minimisez les interruptions
Trucs & Astuces #157 - L'usage du prénom

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