Tips & Co. #236 - When the customer is wrong

It's just about impossible to convince a customer that he's wrong. To argue until the customer says, "I was wrong and I will change my mind." It is more effective to help the customer make a new decision, based on new options and a new perspective.

Trucs & Astuces #237 - Surmonter la peur de parler...
Trucs & Astuces #236 - Lorsque le client a tort

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