How many times have we been certain of what we have said, yet so surprised when we realize how the receiver has understood or interpreted our words?In...
Tattoos, once associated with rebellion, crimes, delinquency, gang membership, and machismo, has now become a modern phenomenon of self affirmation an...
Paraphrasing involves making sure that you understand the other person's words by using different words. This is not rephrasing, because the idea is t...
When we want to show a customer that we are listening actively, we usually lean forward, smile, give eye contact, nod our head, move our eye brows, ma...
Email seems to be the chosen professional tool of communication for most of us. It gives us time to think. It’s quick and concise. And most importantl...
Interpersonal communication includes two dimensions: the explicit content dimension and the relational dimension that conveys meaning tied to the affe...