Customer Service

Tips & Co. #119 - Making a Customer Wait

Never make a client wait for long without explaining your process and the reason for the delay. When you get back to him, always thank him for his pat...
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  2663 lectures
Mots-clés :
Customer Service Communication
2663 lectures

Tips & Co. #111 - Problem vs. Solution

A customer is angry due to a problem. Self-assurance allows you to avoid taking this anger personally. Keep in mind: You are not part of the problem, ...
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  3117 lectures
Mots-clés :
Professionalism Conflict Management Customer Service Communication
3117 lectures

Tips & Co. #105 - Turn the Situation Around

When a client is aggressive, a colleague disrespectful or your boss is being rude - don’t take it personally too quickly. Instead of thinking: “Why is...
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  2621 lectures
Mots-clés :
Customer Service Communication
2621 lectures

Tips & Co. #99 - Call on Hold

Sometimes, you will need to put a call on hold. Before doing so, make sure to explain to the customer the reason of this waiting and to ask his permis...
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  3368 lectures
Mots-clés :
Customer Service Professionalism Communications Communication
3368 lectures

Tips & Co. #97 - Transforming Feelings

One of the purposes of "customer service" is to change feelings. Not the facts, but the way your customer feels. The best measurement of customer supp...
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  2933 lectures
Mots-clés :
Customer Service
2933 lectures

Tips & Co. #94 - What About the Easy Customers?

We all have difficult customers and we usually invest our best efforts (time, patience, energy, emotions, etc.) with them. And the easy, friendly, nic...
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  2876 lectures
Mots-clés :
Customer Service
2876 lectures
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