Professional individuals are always polite, courteous and eloquent, regardless of the situation. Being professional means to keep calm in all circumstances. You don’t react based on the way you feel or the other person says or does. You deal with the situation calmly and rationally.

Give pre-eminence to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you, by concentrating on the exchange. Ignore your phone, your emails, or any other distraction. Show professionalism, seriousness and involvement in your conversations. 

A customer is angry due to a problem. Self-assurance allows you to avoid taking this anger personally. Keep in mind: You are not part of the problem, you are part of the solution!

Many people look for a magic formula to achieving something worthwhile in their life, but there is no magic formula, there is no secret. To achieve your goals, determination and lots of hard, hard work are key factors. So roll up your sleeves and get to it!

A professional knows how to positively influence his surroundings. But to gain the right to influence, one must gain respect and appreciation from the others, which starts with the way you see yourself. You must find the professional in you before you can show him to others.

Sometimes, you will need to put a call on hold. Before doing so, make sure to explain to the customer the reason of this waiting and to ask his permission. Wait to get confirmation. Some will prefer to call back or be called back.