It’s easy to blame the customer, the colleague or the boss for your behavior. Not only it is easy, but often it is also justifiable. They or the way they treat you are the reason for your mood or your actions.
But justifying your actions is simply handing over your control and reacting to the outside world.
The goal isn’t to justify your behavior; the goal is to be effective, to get the result expected, to meet your objectives.
Is your behavior helping or hindering results?
You get to choose how you act, and choosing what works is far more useful than any justification.