Applying customer service etiquette allows us to gain customers’ trust and increase the degree of comfort between customers and the service representa...
We all have our own personal definition of what a great client is, what a great colleague is, what a great boss is, etc… If they don’t follow along th...
Applying customer service etiquette allows us to gain customers’ trust and increase the degree of comfort between customers and the service representa...
Following customer service etiquette allows us to gain trust from the clientele and increase the comfort level between the customers and the service r...
Never make a client wait for long without explaining your process and the reason for the delay. When you get back to him, always thank him for his pat...
A customer is angry due to a problem. Self-assurance allows you to avoid taking this anger personally. Keep in mind: You are not part of the problem, ...
When a client is aggressive, a colleague disrespectful or your boss is being rude - don’t take it personally too quickly. Instead of thinking: “Why is...
Sometimes, you will need to put a call on hold. Before doing so, make sure to explain to the customer the reason of this waiting and to ask his permis...
One of the purposes of "customer service" is to change feelings. Not the facts, but the way your customer feels. The best measurement of customer supp...
We all have difficult customers and we usually invest our best efforts (time, patience, energy, emotions, etc.) with them. And the easy, friendly, nic...