Customer Service

Tips & Co. #179 - The advantage of kindness

Research has shown that offering even a small act of kindness can boost oxytocin levels (known as the "feel-good" hormone). Meaning that even in a dif...
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  2203 lectures
Mots-clés :
Stress management Conflict Management Customer Service
2203 lectures

Tips & Co. #171 - The customers are the judges

The customers are the judges. These judges expect you to score high in your performance. If you are to successfully score 10’s with your customers, yo...
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  2171 lectures
Mots-clés :
Communication Professionalism Customer Service
2171 lectures

Tips & Co. #170 - Courtesies

At the end of a conversation, a few courtesies are required. Thank the customer for calling.Let the customer know that you appreciate him doing busine...
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  2204 lectures
Mots-clés :
Communication Customer Service Professionalism
2204 lectures

Tips & Co. #157 - The Use of First Names

If the customer suggests you use his first name, it is then acceptable to address yourself to the customer in this way. To use the first name can also...
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  2324 lectures
Mots-clés :
Customer Service Communication
2324 lectures

Tips & Co. #142 - Internal and External Clients

The first contact with our clients start from within our organization. We cannot neglect internal clients.  There is a direct link betw...
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  2427 lectures
Mots-clés :
Customer Service
2427 lectures

Tips & Co. #136 - Who is the Client?

  The notion of « client » can be defined as he who obtains good or services provided by an organization or person. There are two categories of c...
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  2351 lectures
Mots-clés :
Customer Service
2351 lectures

Tips & Co. #132 - Customer Service Etiquette

Applying customer service etiquette allows us to gain customers’ trust and increase the degree of comfort between customers and the service representa...
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  2052 lectures
Mots-clés :
Customer Service
2052 lectures

Tips & Co. #131 - A Good Customer

We all have our own personal definition of what a great client is, what a great colleague is, what a great boss is, etc… If they don’t follow along th...
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  2225 lectures
Mots-clés :
Customer Service Communication
2225 lectures

Tips & Co. #128 - Customer Service Etiquette

Applying customer service etiquette allows us to gain customers’ trust and increase the degree of comfort between customers and the service representa...
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  2073 lectures
Mots-clés :
Customer Service
2073 lectures

Tips & Co. #121 - Customer Service Etiquette

Following customer service etiquette allows us to gain trust from the clientele and increase the comfort level between the customers and the service r...
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  2405 lectures
Mots-clés :
Customer Service
2405 lectures

Tips & Co. #119 - Making a Customer Wait

Never make a client wait for long without explaining your process and the reason for the delay. When you get back to him, always thank him for his pat...
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  2665 lectures
Mots-clés :
Customer Service Communication
2665 lectures

Tips & Co. #111 - Problem vs. Solution

A customer is angry due to a problem. Self-assurance allows you to avoid taking this anger personally. Keep in mind: You are not part of the problem, ...
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  3118 lectures
Mots-clés :
Professionalism Conflict Management Customer Service Communication
3118 lectures

Tips & Co. #105 - Turn the Situation Around

When a client is aggressive, a colleague disrespectful or your boss is being rude - don’t take it personally too quickly. Instead of thinking: “Why is...
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  2623 lectures
Mots-clés :
Customer Service Communication
2623 lectures

Tips & Co. #99 - Call on Hold

Sometimes, you will need to put a call on hold. Before doing so, make sure to explain to the customer the reason of this waiting and to ask his permis...
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  3373 lectures
Mots-clés :
Customer Service Professionalism Communications Communication
3373 lectures

Tips & Co. #97 - Transforming Feelings

One of the purposes of "customer service" is to change feelings. Not the facts, but the way your customer feels. The best measurement of customer supp...
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  2936 lectures
Mots-clés :
Customer Service
2936 lectures

Tips & Co. #94 - What About the Easy Customers?

We all have difficult customers and we usually invest our best efforts (time, patience, energy, emotions, etc.) with them. And the easy, friendly, nic...
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  2879 lectures
Mots-clés :
Customer Service
2879 lectures
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