Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Savoir-Agir@Work

Tips & Co. #516 - Do you complain too much?

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Research links poor stress prediction and the inability to gauge your own potential coping resources to the tendency to complain. University of Alabam...
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  380 lectures
Mots-clés :
380 lectures

Optimism – In time of crisis…


Why write about optimism when we are in the midst of a worldwide crisis and people are manifestly fearful and worried? Research in neuroscience and ps...
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  1927 lectures
1927 lectures

Trucs & Astuces #364 - Pourquoi développer sa sensibilité culturelle?


Travailler dans un environnement multiculturel peut s’avérer une expérience professionnelle satisfaisante et enrichissante. Vous pouvez élargir vos ho...
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  2778 lectures
2778 lectures

Tips & Co. #285 - De-toxifying conflicts

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We may be getting the job done but too often we go home feeling demoralized and frustrated. In order to reduce work-related stress we need to promote ...
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  1682 lectures
1682 lectures

Tips & Co. #239 - 2 steps when feeling overwhelmed

Tips & Co. #239 - 2 steps when feeling overwhelmed
When feeling overwhelmed, it’s tempting to respond by working harder. But humans are "cyclical" so working more doesn’t just make you miserable, it ma...
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  2143 lectures
2143 lectures

Tips & Co. #238 - Use calming and focusing techniques

Tips & Co. #238 - Use calming and focusing techniques
If customers get angry or start yelling, employ calming techniques to defuse the situation. Keeping your tone of voice even can compel someone who's s...
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  1983 lectures
1983 lectures

Tips & Co. #237 - Coping with the fear of public speaking

Tips & Co. #237 - Coping with the fear of public speaking
If speaking in public causes you anxiety and concern, make an effort to stop thinking about yourself, your nervousness, and your fear. Instead, focus ...
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  1763 lectures
1763 lectures

Tips & Co. #233 - Workplace stress release

Tips & Co. #233 - Workplace stress release
Stress makes your body release out two hormones: cortisol and adrenaline. These chemicals put your body into fight-or-flight mode, ratcheting up your ...
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  1975 lectures
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1975 lectures

Tips & Co. #217 - Perfection vs Excellence

Tips & Co. #217 - Perfection vs Excellence
There is surely a need for perfectionism in some situations. But most things in life are pass/fail situations. Demanding perfection of yourself all th...
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  2081 lectures
Mots-clés :
2081 lectures

Tips & Co. #213 - Lesson from the ski hill

Tips & Co. #213 - Lesson from the ski hill
When thoughts and worries feel utterly overwhelming, psychologists’ recommend a hidden logic for how to handle them. "If you are hurtling down a slope...
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  2130 lectures
Mots-clés :
2130 lectures

Tips & Co. #199 - Find your stress equilibrium

Tips & Co. #199 - Find your stress equilibrium
We all know that too much stress isn’t good for your health, but too little stress isn’t ideal either- you become bored and unmotivated. In small dose...
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  2096 lectures
Mots-clés :
2096 lectures

Tips & Co. #196 - The causes of burnout

Burnout doesn’t always result from having too much to do: sometimes, it’s caused by a lack of control over your work, or by insufficient challenges in...
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  1933 lectures
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1933 lectures

Tips & Co. #193 - Create a new morning routine

Research shows that chronic workplace stress typically begins at the beginning of the workday and then escalates as the day progresses. Interrupt the ...
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  2175 lectures
2175 lectures

Tips & Co. #186 - Reduce the jitters

During a speech, to reduce the jitters or shyness, ignore the disapproving looks : watching the forehead of a spectator and not his eyes (a technique ...
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  2089 lectures
2089 lectures

Tips & Co. #184 - To reduce our worries

A theory states that doing anything over and over again gets you bored fast (like riding an elevator up and down again and again). You can do the same...
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  2282 lectures
2282 lectures

Tips & Co. #179 - The advantage of kindness

Research has shown that offering even a small act of kindness can boost oxytocin levels (known as the "feel-good" hormone). Meaning that even in a dif...
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  2166 lectures
2166 lectures

Tips & Co. #173 - Engage in play

Playing unleashes creativity and innovation. It allows us to relax and energizes us, which helps us to discover new ways of thinking and solving probl...
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  3028 lectures
3028 lectures

Tips & Co. #168 - Change is Tough

Any change causes stress, and it’s not necessarily a bad thing. Your stress response is designed to help you meet demands you face by increasing your ...
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  3082 lectures
Mots-clés :
3082 lectures

Tips & Co. #166 - Stage Fright

Stage fright is not always a disability, it can be used to your advantage. Fear triggers your defense mechanisms for channeling all the attention and ...
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  2711 lectures
2711 lectures

Tips & Co. #108 - A Smart Attitude to Have

Assertiveness is an important attitude to have in one’s professional life. An individual who is assertive remains calm and demonstrates positive body ...
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  5587 lectures
5587 lectures

Be Careful with Emotions - Risk of Contagion!


Our brain is wired to imitate others – when we are in the presence of people, our mirror neurons (our learning neurons functioning by imitating and sh...
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  6306 lectures
6306 lectures

Tips & Co. #90 - Emails and stress

Emails sent too fast, written without a polite opening, the imperative “Urgent” received various times a day, the never-ending “reply to all”… All the...
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  3709 lectures
3709 lectures

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