Organisme Formateur agréé par Emploi-Québec - Agrément # 0057911

Savoir-Agir@Work

Generations in Today's Workplace


Today’s workforce is more diverse than ever. An aspect of this diversity, among many others, is the age of workers. More generations interact in the s...
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  2011 lectures
Mots-clés :
2011 lectures

Tips & Co. #155 - Assert Yourself

Interpersonal conflict in the workplace often arises when one doesn’t feel valued, appreciated, or respected. If that’s your situation, it’s your resp...
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  1760 lectures
Mots-clés :
1760 lectures

Tips & Co. #152 - Why Soft Skills Matter

While your technical skills may get your foot in the door, your people skills are what open most of the doors to come. It's just not enough to be high...
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  2041 lectures
Mots-clés :
2041 lectures

Tips & Co. #149 - The Real Relationship

Give importance to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you, by concent...
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  1806 lectures
Mots-clés :
1806 lectures

Tips & Co. #148 - Focusing on Opportunities

There will always be obstacles (Challenges, deadlines, limited resources, and people working against you), and there will always be opportunities (New...
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  1942 lectures
1942 lectures

Tips & Co. #147 - Accepting

Serving clientele implies accepting others as they are and not how you would like them to be.
  1947 lectures
Mots-clés :
1947 lectures

Tips & Co. #137 - Numbers

- 11,680: The number of emails sent by the average worker in a year. - 111 days: Average time spent yearly to manage email- 2 minutes: Average time to...
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  2020 lectures
Mots-clés :
2020 lectures

Being Assertive - It's All About Respect!


Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardle...
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  19775 lectures
19775 lectures

Tips & Co. #134 - Most unproductive moment?

The least productive moment of the day: 2:55 pm! According to a British survey published in the Daily Mail, 2:55 pm is the most unproductive moment of...
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  1974 lectures
Mots-clés :
1974 lectures

Tips & Co. #133 - Creativity Booster

To close oneself in an office with earplugs allows to concentrate better, but does not allow to think better. A little bit of noise is even preferable...
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  1899 lectures
1899 lectures

Tips & Co. #130 - Not Feeling Creative?

If you aren’t feeling creative, it could be a simple case of building your confidence. People who lack confidence also lack the skills to be creative ...
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  1786 lectures
Mots-clés :
1786 lectures

Tips & Co. #125 - Negotiation

"He who makes the first offer has more chances to see the negotiation turn in his favor."  (Johns Hopkins University, USA)
  2017 lectures
Mots-clés :
2017 lectures

Empathy on the Workplace


Developing Empathy to Understand Others We all know individuals who lack empathy. Be it for their insensitivity when they make requests, or because th...
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  2417 lectures
Mots-clés :
2417 lectures

Tips & Co. #118 - Being Creative

Take advantage of inevitable waits to engage in creative reflection. This trick will help you be more innovative in your problem-solving, planning and...
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  2228 lectures
2228 lectures

Tips & Co. #117 - Smile

Studies showed that smiling makes people feel happier. Smile and you’ll make everyone’s day a little brighter, especially yours.
  2228 lectures
Mots-clés :
2228 lectures

Tips & Co. #116 - Measuring Daily Success

Start measuring your success in time management – not in your daily level of busyness but in identifying the important tasks which were accomplished a...
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  2060 lectures
Mots-clés :
2060 lectures

Tips & Co. #115 - Successes and Failures

We tend to believe that achievements (diplomas, promotions, high income...) make us happy and successful, while failures, (not getting that job, losin...
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  2068 lectures
Mots-clés :
2068 lectures

Tips & Co. #110 - The 20-20-20 Rule

“We blink up to two-thirds less often per minute when looking at a screen, which can dry out our eyes, causing irritation. To help maintain a healthy ...
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  2040 lectures
Mots-clés :
2040 lectures

Tips & Co. #109 - Working Hard or Hardly Working?

Many people look for a magic formula to achieving something worthwhile in their life, but there is no magic formula, there is no secret. To achieve yo...
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  2065 lectures
Mots-clés :
2065 lectures

Tips & Co. #108 - A Smart Attitude to Have

Assertiveness is an important attitude to have in one’s professional life. An individual who is assertive remains calm and demonstrates positive body ...
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  5122 lectures
5122 lectures

Beware of Presenteeism - a Sign of Ineffiency!


The term “presenteeism” has been used widely in management magazines recently. It describes a situation in which we show up to work in a state where w...
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  3482 lectures
3482 lectures

Tips & Co. #107 - Managing Your Inbox

According to a study by the Observatoire de Responsabilité Sociétale des Entreprises in France (ORSE), 56% of employees spend over 2 hours a day manag...
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  2540 lectures
2540 lectures

Tips & Co. #106 - Choosing Your Words

Choosing your words wisely can make all the difference in how people perceive you. Instead of sounding like a complainer and a whiner by saying "I hav...
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  2630 lectures
Mots-clés :
2630 lectures

Tips & Co. #103 - Taking Control of the Situation

When negotiating (a sale, a raise, a promotion ...) learn to be comfortable with sitting in silence and taking your time to craft a thoughtful respons...
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  2515 lectures
2515 lectures

Tips & Co. #100 - Your Intention for 2014

A new year is beginning! What would you like to be this year? Yes, the question here is not what you would like to HAVE or DO, but what you want to BE...
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  2435 lectures
Mots-clés :
2435 lectures

Owning up to Change

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We are very ambivalent when it comes to change. We constantly ask our surrounding environment (spouse, colleagues, children, politicians, bosses, etc....
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  3789 lectures
3789 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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