Demonstrate sincere interest by actively listening to the whole message that the other person is trying to communicate. • Listen with your ears - What...
The use of technology to excess can blur the line between what is the message and what is the medium. "Death by PowerPoint", or "Prezi Vertigo" are al...
The customers are the judges. These judges expect you to score high in your performance. If you are to successfully score 10’s with your customers, yo...
At the end of a conversation, a few courtesies are required. Thank the customer for calling.Let the customer know that you appreciate him doing busine...
Professional individuals are always polite, courteous and eloquent, regardless of the situation. Being professional means to keep calm in all circumst...
A customer is angry due to a problem. Self-assurance allows you to avoid taking this anger personally. Keep in mind: You are not part of the problem, ...
Many people look for a magic formula to achieving something worthwhile in their life, but there is no magic formula, there is no secret. To achieve yo...
A professional knows how to positively influence his surroundings. But to gain the right to influence, one must gain respect and appreciation from the...
Sometimes, you will need to put a call on hold. Before doing so, make sure to explain to the customer the reason of this waiting and to ask his permis...