John Gottman, the relationship researcher, observed that married couples had a healthier relationship when the balance between positive and negative a...
As the days grow darker and colder, many of us experience the winter blues, triggered by scant sunlight. The lack of light seems to shift our circadia...
According to George Bernard Shaw, the main problem in communication is the illusion that it took place. Very often, when it comes to communication, an...
Automation and artificial intelligence are hot topics in all industries, and customer service is no exception. But when customers hear “customer servi...
Multitasking at work can lower a person’s IQ by ten points, which is equivalent to losing a night’s sleep and twice the effect of smoking marijuana. B...
In remote work environments - where you are generally not regularly exposed to non-verbal communication signals from team members - it can be easy to ...
If you are looking to create positive change at work, it is likely that you will also create discomfort. Normally, when we want to suggest/impose/appl...
Faces can provide vital clues about a person’s mood, but the most reliable way to ‘’read’’ someone may simply be to listen to them. Yale psychologist ...
When a customer thanks you for your service, avoid answering “No problem” … Even if your intention is good, some customers may be offended. They may w...
We all have the same amount of time available: 24 hours a day, 168 hours a week. Yet, some people succeed in achieving their goals and others still ru...
Psychological distance is the perception of how close an individual is to another person, group, or organization. This is a perception that can only b...
Studies show that lifelong learning benefits us beyond the skills we acquire. The act of learning is just as important as what you learn. Believing th...
When you communicate remotely, you never know exactly what the other person is doing at that moment. A person can answer your question with a simple “...
Obviously, you can prove your point, and even have the last word. Maybe you’re even in the right. However, right or wrong, your efforts will be in vai...
Anybody (even outside your professional life) who gets to interact with you has an opinion of you (whether they actually have experienced you or not) ...
Your experience, your knowledge, and even your expertise, are insufficient to get the credibility you seek to influence others - they need to trust yo...
Everyone makes mistakes.What's important is how you respond to them and what you learn from them.US President Ronald Reagan said: "What should happen ...
The 10 Most Frequent PhobiasSOCIAL PHOBIA – Fear of interacting with peopleAGORAPHOBIA – Fear of crowdsEMETOPHOBIA – Fear of vomitingEREUTHOPHOBIA – F...
"It is not until you have a burning yes inside of you about what is truly important that you can pleasantly, smilingly, cheerfully, say no to all of t...
"Nonversation’’ is … when instead of giving your interlocutor your full attention, you pretend to listen while doing something else.When you do this, ...
When you are good at what you do – persist!Many really good hardworking people don't get lucky on their first shot at success/promotion/recognition, o...
Communication is truly effective only when the receiver understands the sender’s message.The key factor in a communication is the receiver: what we co...
One of the purposes of "customer service" is to change feelings. Not the facts, but the way your customer feels.The best measurement of customer suppo...
A lack of motivation will obviously have a negative impact. It steals away the perseverance you need to complete a task.However, too much motivation i...
Look people in the eye and remember their name. These subtle details act as token of respect towards other people and trigger the necessary elements t...
Avoid sending a delicate or emotional email on the spur of the moment. And don’t answer a flaming email on the spot either. Be more professional, be m...
Following customer service etiquette allows us to gain trust from the clientele and increase the comfort level between the customers and the service r...
One of the most efficient rules you can use is to set realistic and sustainable deadlines.In other words, you should overestimate the time you need to...