Although you may not be in a position to have control of a meeting, you can always have control of your own time. The next time you are asked to atten...
If you treat yourself as a professional, you will see yourself as one. If you see yourself as a professional, it will be more natural for you to act l...
« It’s not so much that we are afraid of change or so in love with the old ways, but it’s that place in between that we fear… It’s like being between ...
When you write things down during a conversation, you put yourself in a proactive role. You send a message that not only you are listening (and not on...
We believe that by providing a "WOW" customer experience, we ensure customer’s satisfaction. As a result, we tend to focus on big, new initiatives. Re...
There is surely a need for perfectionism in some situations. But most things in life are pass/fail situations. Demanding perfection of yourself all th...
A single person with a poor attitude – someone who is chronically negative – can destroy the morale of an entire team if left unchecked. If that perso...
When thoughts and worries feel utterly overwhelming, psychologists’ recommend a hidden logic for how to handle them. "If you are hurtling down a slope...
It’s essential that you satisfy your customers, but not every customer knows the value to your service or understands what it is that you do. If 1% of...
We tend to believe that achievements (diplomas, promotions, high incomes, ...) make us happy and successful, while failures, such as not getting that ...
Change is continuous, inevitable and essential. It's hard to go out of our comfort zone, it's hard to think outside the box and it's hard to see thing...
We're often appalled; puzzled or irritated when we see people behaving differently, because it's easy to expect that any group of people would behave ...
We often measure ourselves by looking at our checklist, and ask ourselves "How much have I done?". But to have a sense of progression we can’t just lo...
The spread of open-plan offices and encouraged down-time is not just about keeping staff happy. It is about getting the best out of each other. If you...
Burnout doesn’t always result from having too much to do: sometimes, it’s caused by a lack of control over your work, or by insufficient challenges in...
You can learn how to dance. How to golf. How to use your new smart phone. You can learn a foreign language too. If you can learn to be better at somet...
Research shows that chronic workplace stress typically begins at the beginning of the workday and then escalates as the day progresses. Interrupt the ...
We all know the importance of first impressions. We also know that we will never have a second chance to make a good first impression and that impress...
A theory states that doing anything over and over again gets you bored fast (like riding an elevator up and down again and again). You can do the same...
Your experience, your knowledge, even your expertise, is insufficient to get the credibility you seek to influence others - they need to trust you. Yo...