During waiting periods, take this opportunity to do some creative thinking. This practice will help you to be innovative in problem-solving, planning ...
Choosing your words wisely can make all the difference in how people perceive you. Instead of sounding like a complainer and a whiner by saying "I hav...
One of the most common reasons for customers to be ungrateful is that they start to perceive that you and the people they deal with just don't care. D...
If your vocabulary is limited, nuance goes out the window. It’s not only about using professional jargon (every industry, trade and occupation has its...
Try this five steps approach: 1. Examine your attitude - Start with the assumption that your coworker actually does care about doing a good job but th...
When a client is aggressive, a colleague disrespectful or your boss is being rude - don’t take it personally too quickly. Instead of thinking: “Why is...
Start measuring your success in time management – not in your daily level of busyness but in identifying the important tasks which were accomplished a...
Research shows that humility helps build trust with colleagues. By admitting doubt or error and acknowledging mistakes, we are seen as trustworthy and...
Don’t answer a telephone call with an e-mail. Or an e-mail with a text message. Or a text with a social network message. In the communication hierarch...
One of the most effective rules you can use is to set realistic and sustainable deadlines. In other words, you should overestimate the time you need t...
Give importance to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you, by concent...
When there’s a change in your team or your organization, you face two choices: You can fight with the person responsible for implementing the change, ...
The quality of our social interactions, be they professional or personal, greatly determine the quality and efficiency of a team, a network, an organi...
Say yes to every request and you will soon be buried in work. Don’t try to please everyone. Set priorities and plan. Estimate how long each task will ...
When you run into a problem, try to think of at least two possible solutions before you take that to your boss. Don’t cultivate a reputation for being...
Learning to say “no” is one of the Golden Rules of time management. In 80% of all cases, you won’t need to say “no.” Offer a “conditional yes” instead...
E-Mail is a great tool, however, when you have sensitive or important matters to discuss, communicate orally instead of electronically. Hiding behind ...
Who are your customers? Your customers are people who buy, but they can also be those who simply benefit from your efforts. These customers may be pay...
It’s the end of the year, good or bad, satisfying or disappointing, it’s time to take a look back over the past year. Being resilient means being able...
You are in a situation where exchanging with your interlocutor is an INTERCULTURAL CHALLENGE? Do this … • Define the facts, not your perception of the...
Values are formulated in principles to frame and encourage ideal behaviour. Principles are rules derived from values. For example, honesty is a value ...
Research links poor stress prediction and the inability to gauge your own potential coping resources to the tendency to complain. University of Alabam...
Positive language is a great way to avoid accidental conflicts sprung from miscommunication. While the change is subtle, the effects are drastic. Say ...
Have you noticed how easily children can become absorbed in what they’re doing? For most of us, however, it can be something of a challenge. But some ...
C.Porath, Associate Professor of Management at the University of Georgetown suggests: If you need to confront a colleague who has been incorrect, ask ...