Savoir-Agir@Work

Tips & Co. (anglais)

Tips & Co. #487 - There is an optimal balance between the number of positive and negative feedback you give

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John Gottman, the relationship researcher, observed that married couples had a healthier relationship when the balance between positive and negative a...
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  327 lectures
Mots-clés :
Positivity
327 lectures

Tips & Co. #486 - The winter blues

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As the days grow darker and colder, many of us experience the winter blues, triggered by scant sunlight. The lack of light seems to shift our circadia...
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  379 lectures
Mots-clés :
productivity Dim blues
379 lectures

Tips & Co. #485 - When communicating - Make sure you are understood.

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According to George Bernard Shaw, the main problem in communication is the illusion that it took place. Very often, when it comes to communication, an...
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  867 lectures
Mots-clés :
compréhension Communication
867 lectures

Tips & Co. #484 - Automation and customer service

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Automation and artificial intelligence are hot topics in all industries, and customer service is no exception. But when customers hear “customer servi...
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  935 lectures
Mots-clés :
automatisation Service à la clientèle
935 lectures

Tips & Co. #483 - Why you should stop multitasking…

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Multitasking at work can lower a person’s IQ by ten points, which is equivalent to losing a night’s sleep and twice the effect of smoking marijuana. B...
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  464 lectures
Mots-clés :
Multitasking
464 lectures

Tips & Co. #482 - Learn to recognize signs of conflict from a distance

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In remote work environments - where you are generally not regularly exposed to non-verbal communication signals from team members - it can be easy to ...
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  916 lectures
Mots-clés :
Conflicts Communication
916 lectures

Tips & Co. #481 - Creating discomfort …

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If you are looking to create positive change at work, it is likely that you will also create discomfort. Normally, when we want to suggest/impose/appl...
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  295 lectures
Mots-clés :
Discomfort Changes
295 lectures

Tips & Co. #480 - I hear you!

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Faces can provide vital clues about a person’s mood, but the most reliable way to ‘’read’’ someone may simply be to listen to them. Yale psychologist ...
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  438 lectures
Mots-clés :
Listening emotions Body Language
438 lectures

Tips & Co. #479 - How do you respond to a “Thank you”?

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When a customer thanks you for your service, avoid answering “No problem” … Even if your intention is good, some customers may be offended. They may w...
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  530 lectures
Mots-clés :
Thank you Communication
530 lectures

Tips & Co. #478 Do you often say “I don’t have time”?

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We all have the same amount of time available: 24 hours a day, 168 hours a week. Yet, some people succeed in achieving their goals and others still ru...
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  374 lectures
Mots-clés :
Efficient Time management
374 lectures

Tips & Co. #477 - Taming the feeling of proximity

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Psychological distance is the perception of how close an individual is to another person, group, or organization. This is a perception that can only b...
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  354 lectures
Mots-clés :
Engagement Distance
354 lectures

Tips & Co. #476 - Never stop learning…

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Studies show that lifelong learning benefits us beyond the skills we acquire. The act of learning is just as important as what you learn. Believing th...
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  291 lectures
Mots-clés :
Learning
291 lectures

Tips & Co.#475 - Contextualizing remote communication

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When you communicate remotely, you never know exactly what the other person is doing at that moment. A person can answer your question with a simple “...
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  339 lectures
Mots-clés :
Effective communication Remote work
339 lectures

Tips & Co.#474 - The customer is not always right …

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Obviously, you can prove your point, and even have the last word. Maybe you’re even in the right. However, right or wrong, your efforts will be in vai...
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  1087 lectures
Mots-clés :
Customer Service
1087 lectures

Tips & Co. #473 - Perception and impression

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Anybody (even outside your professional life) who gets to interact with you has an opinion of you (whether they actually have experienced you or not) ...
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  561 lectures
561 lectures

TIps & Co. #472 - Earning trust

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Your experience, your knowledge, and even your expertise, are insufficient to get the credibility you seek to influence others - they need to trust yo...
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  448 lectures
448 lectures

Tips & Co. #471 - Mistakes

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Everyone makes mistakes.What's important is how you respond to them and what you learn from them.US President Ronald Reagan said: "What should happen ...
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  418 lectures
418 lectures

Tips & Co. #470 - The stunning truth about phobias

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The 10 Most Frequent PhobiasSOCIAL PHOBIA – Fear of interacting with peopleAGORAPHOBIA – Fear of crowdsEMETOPHOBIA – Fear of vomitingEREUTHOPHOBIA – F...
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  486 lectures
486 lectures

Tips & Co. #469 - What about the easy clients ?

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We all have difficult customers and we usually invest our best efforts (time, patience, energy, emotions, etc.) in them. And the easy, friendly, ...
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  479 lectures
479 lectures

Tips & Co. #468 - Defining the important

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"It is not until you have a burning yes inside of you about what is truly important that you can pleasantly, smilingly, cheerfully, say no to all of t...
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  647 lectures
647 lectures

Tips & Co. #467 - "Nonversation"

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"Nonversation’’ is … when instead of giving your interlocutor your full attention, you pretend to listen while doing something else.When you do this, ...
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  472 lectures
472 lectures

Tips & Co. #466 - The importance of being persistent

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When you are good at what you do – persist!Many really good hardworking people don't get lucky on their first shot at success/promotion/recognition, o...
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  478 lectures
478 lectures

Tips & Co. #465 - Effective communication

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Communication is truly effective only when the receiver understands the sender’s message.The key factor in a communication is the receiver: what we co...
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  493 lectures
493 lectures

Tips & Co. #464 - Transforming emotions

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One of the purposes of "customer service" is to change feelings. Not the facts, but the way your customer feels.The best measurement of customer suppo...
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  616 lectures
616 lectures

Tips & Co. #463 - What is more inefficient: too much or not enough motivation?

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A lack of motivation will obviously have a negative impact. It steals away the perseverance you need to complete a task.However, too much motivation i...
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  578 lectures
578 lectures

Tips & Co. #462 - The small subtle gestures

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Look people in the eye and remember their name. These subtle details act as token of respect towards other people and trigger the necessary elements t...
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  535 lectures
535 lectures

Tips & Co. #461 - We learn in the storm ...

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"Smooth seas do not make skillful sailors" - African Proverb
  692 lectures
692 lectures

Tips & Co. #460 - Flaming messages

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Avoid sending a delicate or emotional email on the spur of the moment. And don’t answer a flaming email on the spot either. Be more professional, be m...
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  661 lectures
661 lectures

Tips & Co. #459 - Customer service etiquette

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Following customer service etiquette allows us to gain trust from the clientele and increase the comfort level between the customers and the service r...
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  531 lectures
531 lectures

Tips & Co. #458 - Under-promise and over-achieve !

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One of the most efficient rules you can use is to set realistic and sustainable deadlines.In other words, you should overestimate the time you need to...
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  525 lectures
525 lectures
       
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