By identifying 30 to 40 minutes every day and by using them more productively, you will add the equivalence of 20 8-hour days to your annual yield. &n...
The compromise approach is relevant in the case of structural problems that relate to process, task, or content of work. They are concrete challenges,...
Studies suggest we get our most original and creative thoughts when we daydream. When we are bored we end up daydreaming and our mind wanders to seek ...
1. Improve your writing skills. With the importance of technology and email correspondence, written communication has become more important than ever....
When we want to show a customer that we are listening actively, we usually lean forward, smile, give eye contact, nod our head, move our eye brows, ma...
When decisions aren’t made, procrastination kicks in, nothing gets done and time is wasted. Avoidance uses up more time than actually making the decis...
Knowing how to take care of our team means to be in touch, to care, to consider, to take interest, to devote, to put oneself in others’ shoes, to show...
At your job, it’s difficult to find the place where you can make a difference. There are probably people with more experience than you, more knowledge...
When working with customers of different cultures we should be aware that the way we communicate and what we communicate can be interpreted differentl...
In any organization of more than two people, there's the opportunity to escalate a problem. When the software doesn't work, or the customer is in a ja...
Mess can be a distraction and nothing that distracts allows an effective use of your time. If your main workspace (physical or virtual) is messy, you’...
A team is not automatically effective just because a group of competent and talented people is called to work together. Groups must go through essenti...
Our education has always prioritized reading, writing and conversation as the main communication skills, and left listening skills behind. Most people...
Organizations keep making big promises, and service providers struggle to keep those promises. Sooner or later, it leads to a situation where a broken...
Change is inevitable, and the key to turning that initial discomfort into success is to accept and adapt. Remember that you can’t control everything a...
” Synergy is producing a third alternative – not my way, not your way, but a third way that is better than either of us would come up with individuall...
Feedback is a conscious and judicious response to someone’s actions, results, methods, attitudes and behaviour - it’s communication that gives informa...
Now and then, you’ll find yourself in the situation where you are asked a question to which you don’t know the answer. You don’t want to appear incomp...
Warren Bennis addressed the role of individual responsibility in becoming a better leader when he said: “The leader never lies to himself, especially ...
As a team player, you will not always get to do things your way. Many people allow their ego to get in the way of compromise by seeing it as a weaknes...
Highly successful people view reaching out to receive support as a strength. Also, successful people label fear by its name. They don’t bother calling...
Email seems to be the chosen professional tool of communication for most of us. It gives us time to think. It’s quick and concise. And most importantl...
We all try to do things right. No one sets out to do wrong when servicing customers. But mistakes do happen. When this happens, so does the opportunit...
During our work days, we are constantly solicited by emails, tasks, deadlines to the point of getting completely saturated. With a sometimes superhuma...
Everyone wishes to be part of a great team in their workplace. Because great teams have the energy, drive and means to strive for excellence and succe...
Which personality traits will make you a happy and accomplished person? Psychologists from University of London have identified the “life skills” of t...
Interpersonal communication includes two dimensions: the explicit content dimension and the relational dimension that conveys meaning tied to the affe...
As part of a search term analysis from our users, we found this question: How do we prove a Customer wrong? It’s always surprising to see that we’re s...