Tips & Co. (anglais)

Tips & Co. #233 - Workplace stress release

Stress makes your body release out two hormones: cortisol and adrenaline. These chemicals put your body into fight-or-flight mode, ratcheting up your ...
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  2017 lectures
Mots-clés :
Stress management
2017 lectures

Tips & Co. #232 - Customer service from the Inside-out

John never includes the proper documentation when submitting his requests to accounting. Sam at shipping never answers the phone from customer service...
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  1854 lectures
Mots-clés :
Customer Service
1854 lectures

Tips & Co. #231 - Effectiveness Vs Efficiency

“There is nothing quite so useless, as doing with great efficiency, something that should not be done at all.” ― Peter F. Drucker
  2095 lectures
Mots-clés :
Personal Effectiveness
2095 lectures

Tips & Co. #230 - Teamwork skills

To work together successfully, team members must demonstrate a sense of cohesion. Cohesion emerges as team members exhibit the following skills: Openn...
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  2806 lectures
Mots-clés :
Team Work
2806 lectures

Tips & Co. #229 - The presentation Myth

They ask you to give a presentation to your customers, peers or superiors because you have the knowledge in the subject; you do it every day, you mast...
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  2010 lectures
Mots-clés :
Public speaking Efficient presentations
2010 lectures

Tips & Co. #228 - You want Tricks and Key phrases?

At the beginning of each training day I ask participants what they want to walk away with at the end of the training – Their objectives. Often I get r...
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  2212 lectures
Mots-clés :
Personal Effectiveness
2212 lectures

Tips & Co. #227 - Professionals bring their A game to work

Quitting slowly doesn't serve you well. At work or in anything else you do, people will remember how you ended things. Too often, we gradually back of...
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  1920 lectures
Mots-clés :
Professionalism
1920 lectures

Tips & Co. #226 - The never-ending team meetings

Although you may not be in a position to have control of a meeting, you can always have control of your own time. The next time you are asked to atten...
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  2446 lectures
Mots-clés :
Change Time management and personal effectiveness Efficient presentations
2446 lectures

Tips & Co. #225 - Be it until you become it

If you treat yourself as a professional, you will see yourself as one. If you see yourself as a professional, it will be more natural for you to act l...
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  1931 lectures
Mots-clés :
Change Professionalism
1931 lectures

Tips & Co. #224 - Why Change is Scary

« It’s not so much that we are afraid of change or so in love with the old ways, but it’s that place in between that we fear… It’s like being between ...
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  1940 lectures
Mots-clés :
Change
1940 lectures

Tips & Co. #223 - When saying "NO" is too difficult

Are you always saying "yes" to everyone else’s priorities instead of focusing on yours? You can’t protect your time unless you know how to decline req...
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  2063 lectures
Mots-clés :
Communication Time management and personal effectiveness
2063 lectures

Tips & Co. #222 - Know how to handle customer complaints

Customers who complain are actually giving you another opportunity to prove them that you really offer quality service despite a shortfall. Be prepare...
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  1944 lectures
Mots-clés :
Professionalism Conflict Management Communication Customer Service
1944 lectures

Tips & Co. #221 - The speedy email

Try spending a few minutes organizing your thoughts before you begin writing that email. Though it will take a few minutes longer to do this, it will ...
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  1968 lectures
Mots-clés :
Time management and personal effectiveness
1968 lectures

Tips & Co. #220 - Judging a book by its cover

It’s not politically correct to judge a person by how they look, but we should give our appearance as much preparation time as we do our speech for th...
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  2050 lectures
Mots-clés :
Public speaking Professionalism Efficient presentations Communication
2050 lectures

Tips & Co. #219 - The message behind taking notes

When you write things down during a conversation, you put yourself in a proactive role. You send a message that not only you are listening (and not on...
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  2277 lectures
Mots-clés :
Change Professionalism
2277 lectures

Tips & Co. #218 - Don’t ignore the little things

We believe that by providing a "WOW" customer experience, we ensure customer’s satisfaction. As a result, we tend to focus on big, new initiatives. Re...
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  2240 lectures
Mots-clés :
Communication Change Customer Service
2240 lectures

Tips & Co. #217 - Perfection vs Excellence

There is surely a need for perfectionism in some situations. But most things in life are pass/fail situations. Demanding perfection of yourself all th...
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  2117 lectures
Mots-clés :
Stress management Change
2117 lectures

Tips & Co. #216 - Negativity

A single person with a poor attitude – someone who is chronically negative – can destroy the morale of an entire team if left unchecked. If that perso...
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  2147 lectures
Mots-clés :
Conflict Management Team Work Change
2147 lectures

Tips & Co. #215 - Unsuccessful delegations?

Sometimes it’s the fault of the person completing the assignment, but more frequently, it’s the fault of the person giving the assignment.  Clari...
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  2048 lectures
Mots-clés :
Team Work Communications Change
2048 lectures

Tips & Co. #214 - Accepting feedback

One way to deal with criticism and complaints is to not insist on proving your clients that you are right and they are wrong. It's tempting to challen...
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  1882 lectures
Mots-clés :
Communication Customer Service Conflict Management
1882 lectures

Tips & Co. #213 - Lesson from the ski hill

When thoughts and worries feel utterly overwhelming, psychologists’ recommend a hidden logic for how to handle them. "If you are hurtling down a slope...
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  2174 lectures
Mots-clés :
Change Stress management
2174 lectures

Tips & Co. #212 - Establishing a climate of trust

During a negotiation, we must establish a genuine dialogue with the interlocutor. This requires to explain the purpose of the questions and answers, a...
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  2400 lectures
Mots-clés :
Communication
2400 lectures

Tips & Co. #211 - Blaming is useless

Blaming is often a natural response when things go wrong. The biggest disappointment is that it doesn’t work. Nothing is as professional as the abilit...
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  2232 lectures
Mots-clés :
Professionalism Conflict Management
2232 lectures

Tips & Co. #210 - The 1% who don’t appreciate you

It’s essential that you satisfy your customers, but not every customer knows the value to your service or understands what it is that you do. If 1% of...
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  2006 lectures
Mots-clés :
Change Professionalism Customer Service
2006 lectures

Tips & Co. #209 - To over-promise

There is no quicker way to lose credibility than to make declarations or promises that you cannot deliver, or do not plan on delivering. 
  2321 lectures
Mots-clés :
Professionalism
2321 lectures

Tips & Co. #208 - Define what SUCCESS means to you

We tend to believe that achievements (diplomas, promotions, high incomes, ...) make us happy and successful, while failures, such as not getting that ...
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  1822 lectures
Mots-clés :
Change
1822 lectures

Tips & Co. #207 - Change is hard work

Change is continuous, inevitable and essential. It's hard to go out of our comfort zone, it's hard to think outside the box and it's hard to see thing...
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  1953 lectures
Mots-clés :
Change
1953 lectures

Tips & Co. #206 - Overly-talkative people

Deal with an overly-talkative person by asking a question that signals that the conversation is coming to a close. Such as "Can I answer any other que...
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  2152 lectures
Mots-clés :
Professionalism Customer Service Communication
2152 lectures

Tips & Co. #205 - It’s not always about the win

We often get locked into arguments that hook our ego into trying to triumph over the other person (client, colleague, superior ...).  It is not a...
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  2252 lectures
Mots-clés :
Professionalism Team Work Conflict Management
2252 lectures

Tips & Co. #204 - It’s all about respecting diversity

We're often appalled; puzzled or irritated when we see people behaving differently, because it's easy to expect that any group of people would behave ...
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  1866 lectures
Mots-clés :
Professionalism Change
1866 lectures
       
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