Savoir-Agir@Work

Professionalism

Tips & Co. #183 - To be ready for customer contact

To be ready for customer contact is the step preceding any contact with a customer.  The step where you must be ready psychologically , emotional...
Lire la suite
  2438 lectures
Mots-clés :
Professionalism Customer Service Communications
2438 lectures

Tips & Co. #178 - Active listening

Show sincere interest in active listening . Beyond listening with your ears, your eyes and your heart ... Listen with your instinct  - Do you fee...
Lire la suite
  2173 lectures
Mots-clés :
Professionalism Communications
2173 lectures

Tips & Co. #177 - How to understand a message

Demonstrate sincere interest by actively listening to the whole message that the other person is trying to communicate. • Listen with your ears - What...
Lire la suite
  2060 lectures
Mots-clés :
Professionalism Communication
2060 lectures

Tips & Co. #175 - Techno distraction

The use of technology to excess can blur the line between what is the message and what is the medium. "Death by PowerPoint", or "Prezi Vertigo" are al...
Lire la suite
  2756 lectures
Mots-clés :
Efficient presentations Professionalism Communication
2756 lectures

Tips & Co. #171 - The customers are the judges

The customers are the judges. These judges expect you to score high in your performance. If you are to successfully score 10’s with your customers, yo...
Lire la suite
  2165 lectures
Mots-clés :
Communication Professionalism Customer Service
2165 lectures

Tips & Co. #170 - Courtesies

At the end of a conversation, a few courtesies are required. Thank the customer for calling.Let the customer know that you appreciate him doing busine...
Lire la suite
  2202 lectures
Mots-clés :
Communication Customer Service Professionalism
2202 lectures

Tips & Co. #124 - Characteristics of Professionalism

Professional individuals are always polite, courteous and eloquent, regardless of the situation. Being professional means to keep calm in all circumst...
Lire la suite
  2803 lectures
Mots-clés :
Professionalism Communication
2803 lectures

Tips & Co. #114 - The Real Professional Relationship

Give pre-eminence to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you...
Lire la suite
  2594 lectures
Mots-clés :
Professionalism Communication
2594 lectures

Tips & Co. #111 - Problem vs. Solution

A customer is angry due to a problem. Self-assurance allows you to avoid taking this anger personally. Keep in mind: You are not part of the problem, ...
Lire la suite
  3113 lectures
Mots-clés :
Professionalism Conflict Management Customer Service Communication
3113 lectures

Tips & Co. #109 - Working Hard or Hardly Working?

Many people look for a magic formula to achieving something worthwhile in their life, but there is no magic formula, there is no secret. To achieve yo...
Lire la suite
  2571 lectures
Mots-clés :
Trends Professionalism
2571 lectures

Tips & Co. #104 - The Professional Within You

A professional knows how to positively influence his surroundings. But to gain the right to influence, one must gain respect and appreciation from the...
Lire la suite
  2712 lectures
Mots-clés :
Leadership Professionalism
2712 lectures

Tips & Co. #99 - Call on Hold

Sometimes, you will need to put a call on hold. Before doing so, make sure to explain to the customer the reason of this waiting and to ask his permis...
Lire la suite
  3365 lectures
Mots-clés :
Customer Service Professionalism Communications Communication
3365 lectures
        Suivant
1 2

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

Prêt à passer à l’action?

Contactez-nous pour planifier votre formation

CONTACTEZ-NOUS