Savoir-Agir@Work

100 Ways to Provide Greater Customer Service

Article January 2021 English TINY
Customer service is the staff’s ability to provide a series of activities designed to identify and meet customer expectations in order to acquire, ret...
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  1377 lectures
1377 lectures

Being Assertive – When One’s Freedom Does Not Hinder Another’s!

Article novembre 2020
Assertiveness is frequently confused with freedom of expression. Under the pretext ofexpressing one’s opinion freely,we hurt or abuse someon...
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  2135 lectures
2135 lectures

Not turning your camera on... Is like going to a face-to-face training with a paper bag on your head!

Article ENG Octobre 2020
In order to optimize the participants’ experience, and offer quality training, Solutions & Co. trainers are physically present in their classes an...
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  1703 lectures
1703 lectures

Career Progression: Ladder or Lattice?

Image anglais
What is the best way to advance in a career? The most common answer: get a promotion… For many, this is the only way! Our concept of “promotion” is qu...
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  1570 lectures
1570 lectures

Hiring criteria: Experience or potential?

Expérience ou Potentiel English
Findings :   Highly skilled job seekers blame employers of not being interested in hiring unemployed people.Students with new...
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  1252 lectures
Mots-clés :
1252 lectures

The perfect moment for awareness…


Slowly, but surely, the ashes return to the ground… Once we have dusted ourselves off and our bruises disappear slowly… Before projecting ourselves in...
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  1054 lectures
1054 lectures

Navigate difficult conversations with empathy during a period of tension


Difficult conversations… You dread them, you postpone them sometimes, but you have to have them at some point. Difficult discussions are part of every...
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  1290 lectures
1290 lectures

Managing your emotions in time of uncertainty and chaos


Circumstances of great uncertainty - like the current crisis - can make us feel destabilized and anxious. Our emotions and thoughts can get in the way...
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  2933 lectures
2933 lectures

Optimism – In time of crisis…


Why write about optimism when we are in the midst of a worldwide crisis and people are manifestly fearful and worried? Research in neuroscience and ps...
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  2206 lectures
2206 lectures

Visual supports | The analog tools’ advantages in the digital era


Before foreseeing a PowerPoint for your next presentation, and neglecting (even forgetting) white boards and flip charts, take the time to read this: ...
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  1414 lectures
1414 lectures

Front-Line Personnel – Have we abandoned our soldiers on the Front?


Soldiers? Uuuh… On the front? What? As a soft skills trainer, I have encountered thousands of workers who come to learn the skills needed to face the ...
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  1129 lectures
Mots-clés :
1129 lectures

Tattoos in the Work Place: is it Still a Taboo Topic?


Tattoos, once associated with rebellion, crimes, delinquency, gang membership, and machismo, has now become a modern phenomenon of self affirmation an...
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  2121 lectures
2121 lectures

MENTAL IMAGERY: TO DEVELOP AND INTEGRATE SOFT SKILLS


Here is the second of two articles about mental imagery. In the previous article we explained the technique and how it helps the performance and devel...
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  2698 lectures
Mots-clés :
2698 lectures

MENTAL IMAGERY: THE PSYCHOLOGY OF PERFORMANCE


The next two articles are dedicated to mental imagery. This first article focuses on explaining this science-based technique, how it contributes to pe...
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  7706 lectures
7706 lectures

“NEW COLLAR” WORKERS ARE TODAY’S PROFESSIONAL WORKFORCE VERSION 4.0


We all understand the difference between white-collar workers (those who have historically worked with their minds) and blue-collar workers (those who...
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  1402 lectures
1402 lectures

Burn-Out, Bore-Out and Brown-Out – Demystifying Modern Work Afflictions


The last decades have seen workers overwhelmed by all kinds of mental health issues, disconcerting afflictions that slowly consumed them engulfing the...
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  35607 lectures
35607 lectures

Communication Isn’t What We Say – It’s What the Other Person Understands


Communication is a complex process. Speaking well or forming good arguments is not sufficient to be a good communicator. In order to explain the compl...
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  7343 lectures
7343 lectures

Demonstrating Courtesy and Respect in the Workplace


Do good manners at work really matter? Should you really be expected to be polite all the time, or can you bend the rules in the name of efficiency an...
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  78578 lectures
Mots-clés :
78578 lectures

Open Office Environment: How to Make it Work


There is an ongoing debate about the pros and cons of open offices. Some research indicates they are a playground for collaboration, innovation, creat...
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  4585 lectures
4585 lectures

Working in a Multicultural Environment


Working in a multicultural environment can be a satisfying and rewarding professional experience. You can broaden your horizons by learning various sk...
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  11133 lectures
11133 lectures

Professional Competencies


To continue where the article entitled THE ABILITY TO ACT… AT THE HEART OF PERFORMANCE AND EXCELLENCE left off, let’s begin by defining the term “comp...
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  1821 lectures
1821 lectures

The Ability to Act… At the Heart Of Performance and Excellence


“We are what we repeatedly do. Excellence, then, is not an act, but a habit.” - Aristotle “The ability to act” is the intentional and effective levera...
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  32502 lectures
32502 lectures

Knowing How to Act


WHAT IS PROFESSIONALISM? The ability and commitment to adopt the right behaviour in the workplace – to behave in a way that reflects favourably on the...
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  3020 lectures
Mots-clés :
3020 lectures

Services Standards - Levers of customer service quality

Services Standards - Levers of customer service quality
Why are service standards important? Service standards represent an important element for customer service excellence, as well as good yield managemen...
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  37407 lectures
Mots-clés :
37407 lectures

Achieving Objectives - Going Beyond New Year's Resolutions!

Achieving Objectives - Going Beyond New Year's Resolutions!
The New Year is when many of us step back, take a good look at our lives and careers, and resolve to change things for the better.  We make a lis...
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  16729 lectures
16729 lectures

Being self-confident and trusting yourself

Being self-confident and trusting yourself
Self-confidence is the ability to believe, realistically and constantly, that we possess the necessary resources to face any situation with ease. It’s...
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  4693 lectures
4693 lectures

The Routine that Hinders our Effectiveness

The Routine that Hinders our Effectiveness
Despite your willingness, efforts, and your engagement to be effective, you will simply not succeed! Days come by and all look the same. You get in to...
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  2952 lectures
2952 lectures

Generations in Today's Workplace


Today’s workforce is more diverse than ever. An aspect of this diversity, among many others, is the age of workers. More generations interact in the s...
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  2647 lectures
Mots-clés :
2647 lectures

Adaptability


It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change. Cha...
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  2811 lectures
Mots-clés :
2811 lectures

Being Assertive - It's All About Respect!


Assertiveness is the ability to express our feelings, sensations, thoughts, opinions, convictions and preferences freely, openly and directly regardle...
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  20488 lectures
20488 lectures

Les participants le disent…


« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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