Savoir-Agir@Work

Tips & Co. #408 - Communication is by its nature a source of unintended ambiguities and distortions


How many times have we been certain of what we have said, yet so surprised when we realize how the receiver has understood or interpreted our words?In...
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  963 lectures
963 lectures

Tattoos in the Work Place: is it Still a Taboo Topic?


Tattoos, once associated with rebellion, crimes, delinquency, gang membership, and machismo, has now become a modern phenomenon of self affirmation an...
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  2022 lectures
2022 lectures

Tips & Co. #352 - What is ‘Paraphrasing’?


Paraphrasing involves making sure that you understand the other person's words by using different words. This is not rephrasing, because the idea is t...
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  1385 lectures
1385 lectures

Tips & Co. #316 - Verbal nods


When we want to show a customer that we are listening actively, we usually lean forward, smile, give eye contact, nod our head, move our eye brows, ma...
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  2178 lectures
2178 lectures

Tips & Co. #296 - The phone is not dead


Email seems to be the chosen professional tool of communication for most of us. It gives us time to think. It’s quick and concise. And most importantl...
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  1751 lectures
1751 lectures

Tips & Co. #292 - The two dimensions of interpersonal communication

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Interpersonal communication includes two dimensions: the explicit content dimension and the relational dimension that conveys meaning tied to the affe...
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  12386 lectures
12386 lectures

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Ville de Québec

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