Savoir-Agir@Work

Tips & Co. (anglais)

Tips & Co. #320 - Reclaiming Lost Time


By identifying 30 to 40 minutes every day and by using them more productively, you will add the equivalence of 20 8-hour days to your annual yield. &n...
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  1688 lectures
Mots-clés :
Professional Effectiveness
1688 lectures

Tips & Co. #319 - When compromise is not a desired approach


The compromise approach is relevant in the case of structural problems that relate to process, task, or content of work. They are concrete challenges,...
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  1451 lectures
Mots-clés :
Professional Effectiveness Compromise
1451 lectures

Tips & Co. #318 - Boredom


Studies suggest we get our most original and creative thoughts when we daydream. When we are bored we end up daydreaming and our mind wanders to seek ...
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  1288 lectures
Mots-clés :
Creativity
1288 lectures

Tips & Co. #317 - 5 Tips to be Mindful of Your Written Communication


1. Improve your writing skills. With the importance of technology and email correspondence, written communication has become more important than ever....
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  1413 lectures
Mots-clés :
Written Communication
1413 lectures

Tips & Co. #316 - Verbal nods


When we want to show a customer that we are listening actively, we usually lean forward, smile, give eye contact, nod our head, move our eye brows, ma...
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  2286 lectures
Mots-clés :
COMMUNICATION EFFECTIVENESS
2286 lectures

Tips & Co. #315 - Just do it!


When decisions aren’t made, procrastination kicks in, nothing gets done and time is wasted. Avoidance uses up more time than actually making the decis...
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  1562 lectures
Mots-clés :
Decision
1562 lectures

Tips & Co. #314 - Knowing how to take care of our team


Knowing how to take care of our team means to be in touch, to care, to consider, to take interest, to devote, to put oneself in others’ shoes, to show...
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  2104 lectures
Mots-clés :
Team Work
2104 lectures

Tips & Co. #313 - Your attitude does the difference


At your job, it’s difficult to find the place where you can make a difference. There are probably people with more experience than you, more knowledge...
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  1556 lectures
Mots-clés :
Interpersonal skills
1556 lectures

Tips & Co. #312 - Cultural differences … when «Yes» actually means «No»


When working with customers of different cultures we should be aware that the way we communicate and what we communicate can be interpreted differentl...
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  2000 lectures
Mots-clés :
Customer Service Cultural Differences
2000 lectures

Tips & Co. #311 - Fear of escalation


In any organization of more than two people, there's the opportunity to escalate a problem. When the software doesn't work, or the customer is in a ja...
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  1784 lectures
Mots-clés :
Customer Service Customer Satisfaction
1784 lectures

Tips & Co. #310 - Messy and cluttered desks


Mess can be a distraction and nothing that distracts allows an effective use of your time. If your main workspace (physical or virtual) is messy, you’...
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  1415 lectures
Mots-clés :
Professional effectiveness
1415 lectures

Tips & Co. #309 - From a group to… teamwork


A team is not automatically effective just because a group of competent and talented people is called to work together. Groups must go through essenti...
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  1974 lectures
Mots-clés :
Teamwork Collaboration Synergy
1974 lectures

Tips & Co. #308 - Sailing vs Floating


Seth Godin said it so well in his post titled:  Without a sail. " A sailboat without a sail might float. For a long time, in fact. But without a ...
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  1522 lectures
Mots-clés :
Sailing vs Floating Career
1522 lectures

Tips & Co. #307 - The Importance of Active Listening


Our education has always prioritized reading, writing and conversation as the main communication skills, and left listening skills behind. Most people...
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  1654 lectures
Mots-clés :
Interpersonal communication Active listening
1654 lectures

Tips & Co. #305 - Someone to care


Organizations keep making big promises, and service providers struggle to keep those promises. Sooner or later, it leads to a situation where a broken...
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  1605 lectures
Mots-clés :
Customer Satisfaction Customer Service
1605 lectures

Tips & Co. #304 - Turn discomfort into success


Change is inevitable, and the key to turning that initial discomfort into success is to accept and adapt. Remember that you can’t control everything a...
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  1535 lectures
Mots-clés :
Discomfort into success Change is inevitable
1535 lectures

Tips & Co. #306 - Synergy is … 1+1=3


” Synergy is producing a third alternative – not my way, not your way, but a third way that is better than either of us would come up with individuall...
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  3112 lectures
Mots-clés :
Synergy Creative cooperation Stephen Covey
3112 lectures

Tips & Co. #303 - Empathy is hard


To empathize with others is a hard thing to do.  We're not born emphatics, therefore it's not our first instinct. We are simply not wired to walk...
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  1722 lectures
Mots-clés :
Someone else's shoes Empathy
1722 lectures

Tips & Co. #302 - Defining feedback


Feedback is a conscious and judicious response to someone’s actions, results, methods, attitudes and behaviour - it’s communication that gives informa...
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  2343 lectures
Mots-clés :
Communication Effectiveness Positive feedback
2343 lectures

Tips & Co. #301- When you don’t know the answer


Now and then, you’ll find yourself in the situation where you are asked a question to which you don’t know the answer. You don’t want to appear incomp...
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  2056 lectures
Mots-clés :
Customer Satisfaction Customer Service Effectiveness Professionalism
2056 lectures

Tips & Co. #300 - The role of individual responsibility


Warren Bennis addressed the role of individual responsibility in becoming a better leader when he said: “The leader never lies to himself, especially ...
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  1379 lectures
Mots-clés :
Warren Bennis Individual responsibility Becoming a better leader Professional effectiveness
1379 lectures

Tips & Co. #299 - The strength in compromise


As a team player, you will not always get to do things your way. Many people allow their ego to get in the way of compromise by seeing it as a weaknes...
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  2327 lectures
Mots-clés :
Strength in compromise Communication effectiveness Team player Win-lose scenario
2327 lectures

Tips & Co. #297 - Calling fear by its name


Highly successful people view reaching out to receive support as a strength. Also, successful people label fear by its name. They don’t bother calling...
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  1556 lectures
Mots-clés :
Personal Effectiveness people view fear stress stress management
1556 lectures

Tips & Co. #296 - The phone is not dead


Email seems to be the chosen professional tool of communication for most of us. It gives us time to think. It’s quick and concise. And most importantl...
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  1874 lectures
Mots-clés :
COMMUNICATION EFFECTIVENESS Communication communication channel
1874 lectures

Tips & Co. #298 - I apologize for our mistake, let me make it right!


We all try to do things right. No one sets out to do wrong when servicing customers. But mistakes do happen. When this happens, so does the opportunit...
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  1460 lectures
1460 lectures

Tips & Co. #295 - The “Performance” Break


During our work days, we are constantly solicited by emails, tasks, deadlines to the point of getting completely saturated. With a sometimes superhuma...
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  1831 lectures
Mots-clés :
Professional Effectiveness Time management Take a break
1831 lectures

Tips & Co. #294 - Great team members don’t stay in the shadows

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Everyone wishes to be part of a great team in their workplace. Because great teams have the energy, drive and means to strive for excellence and succe...
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  1849 lectures
Mots-clés :
team Teamwork Collective Effectiveness
1849 lectures

Tips & Co. #293 - The five pillars of fulfillment

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Which personality traits will make you a happy and accomplished person? Psychologists from University of London have identified the “life skills” of t...
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  1853 lectures
Mots-clés :
life skills personality traits Personal Effectiveness
1853 lectures

Tips & Co. #292 - The two dimensions of interpersonal communication

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Interpersonal communication includes two dimensions: the explicit content dimension and the relational dimension that conveys meaning tied to the affe...
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  12563 lectures
Mots-clés :
dimension content dimension Interpersonal communication COMMUNICATION EFFECTIVENESS Communication
12563 lectures

Tips & Co. #291 - How to Prove a Customer Wrong

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As part of a search term analysis from our users, we found this question: How do we prove a Customer wrong? It’s always surprising to see that we’re s...
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  1788 lectures
Mots-clés :
Customer Satisfaction Customer Service Customer Service Effectiveness
1788 lectures
       
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Ville de Québec

Témoignages des participants

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Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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