Tips & Co. (anglais)

Tips & Co. #188 - A presentation and the importance of its introduction

The introduction is probably the most important part of your presentation. To be effective, the introduction must produce three results: Capture the a...
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  1969 lectures
Mots-clés :
Communication Efficient presentations
1969 lectures

Tips & Co. #187 - Serving customers

Serving customers means accepting customers as they are and not as you would like them to be.
  2183 lectures
Mots-clés :
Professionalism Communication Customer Service
2183 lectures

Tips & Co. #186 - Reduce the jitters

During a speech, to reduce the jitters or shyness, ignore the disapproving looks : watching the forehead of a spectator and not his eyes (a technique ...
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  2129 lectures
Mots-clés :
Communication Stress management
2129 lectures

Tips & Co. #185 - Taking the time to listen

You may be so busy answering calls from your customers that you don't have time to think of the service you offer. Take time to listen to your custome...
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  2269 lectures
Mots-clés :
Professionalism Customer Service Communication
2269 lectures

Tips & Co. #184 - To reduce our worries

A theory states that doing anything over and over again gets you bored fast (like riding an elevator up and down again and again). You can do the same...
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  2315 lectures
Mots-clés :
Time management and personal effectiveness Stress management Change
2315 lectures

Tips & Co. #183 - To be ready for customer contact

To be ready for customer contact is the step preceding any contact with a customer.  The step where you must be ready psychologically , emotional...
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  2440 lectures
Mots-clés :
Professionalism Customer Service Communications
2440 lectures

Tips & Co. #182 - Earn trust

Your experience, your knowledge, even your expertise, is insufficient to get the credibility you seek to influence others - they need to trust you. Yo...
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  2569 lectures
Mots-clés :
Change Communications
2569 lectures

Tips & Co. #181- Dusting yourself off

We all know the proverb: "Fool me once, shame on you; fool me twice, shame on me."  But is it really better to be safe than sorry? We often try t...
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  2247 lectures
Mots-clés :
Conflict Management
2247 lectures

Tips & Co. #180 - The memory gap

The best way to avoid the memory gap during a speech is to build a presentation whose thread takes a high degree of internal logic without requiring m...
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  2108 lectures
Mots-clés :
Public speaking Efficient presentations
2108 lectures

Tips & Co. #179 - The advantage of kindness

Research has shown that offering even a small act of kindness can boost oxytocin levels (known as the "feel-good" hormone). Meaning that even in a dif...
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  2195 lectures
Mots-clés :
Stress management Conflict Management Customer Service
2195 lectures

Tips & Co. #178 - Active listening

Show sincere interest in active listening . Beyond listening with your ears, your eyes and your heart ... Listen with your instinct  - Do you fee...
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  2175 lectures
Mots-clés :
Professionalism Communications
2175 lectures

Tips & Co. #177 - How to understand a message

Demonstrate sincere interest by actively listening to the whole message that the other person is trying to communicate. • Listen with your ears - What...
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  2061 lectures
Mots-clés :
Professionalism Communication
2061 lectures

Tips & Co. #176 - Set objectives

To reach any destination, you must know where you are going to plan the best way to get there.
  1902 lectures
1902 lectures

Tips & Co. #175 - Techno distraction

The use of technology to excess can blur the line between what is the message and what is the medium. "Death by PowerPoint", or "Prezi Vertigo" are al...
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  2757 lectures
Mots-clés :
Efficient presentations Professionalism Communication
2757 lectures

Tips & Co. #174 - Failure is an opportunity

Failure is uncomfortable. Each time we encounter failure, we learn about ourselves and what we have to overcome. Failure doesn’t mean that you failed ...
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  2305 lectures
Mots-clés :
Conflict Management
2305 lectures

Tips & Co. #173 - Engage in play

Playing unleashes creativity and innovation. It allows us to relax and energizes us, which helps us to discover new ways of thinking and solving probl...
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  3059 lectures
Mots-clés :
Time management and personal effectiveness Stress management
3059 lectures

Tips & Co. #172 - Loving working

The distinction between "Loving your work" and "Loving working." "I love my work" refers to enjoying the activity and the work itself. "I love to work...
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  2327 lectures
Mots-clés :
Time management and personal effectiveness
2327 lectures

Tips & Co. #171 - The customers are the judges

The customers are the judges. These judges expect you to score high in your performance. If you are to successfully score 10’s with your customers, yo...
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  2165 lectures
Mots-clés :
Communication Professionalism Customer Service
2165 lectures

Tips & Co. #170 - Courtesies

At the end of a conversation, a few courtesies are required. Thank the customer for calling.Let the customer know that you appreciate him doing busine...
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  2202 lectures
Mots-clés :
Communication Customer Service Professionalism
2202 lectures

Tips & Co. #169 - Influencing your audience

Whether you are speaking to a large group or having an individual meeting, your oral presentation is a key communication tool. You can be an expert in...
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  2176 lectures
Mots-clés :
Public speaking Communication
2176 lectures

Tips & Co. #168 - Change is Tough

Any change causes stress, and it’s not necessarily a bad thing. Your stress response is designed to help you meet demands you face by increasing your ...
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  3117 lectures
Mots-clés :
Stress management
3117 lectures

Tips & Co. #167 - « Nonversation »

"Nonversation’’ is … when instead of giving your caller your full attention, you pretend to listen while doing something else. When you do this, you’r...
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  2094 lectures
2094 lectures

Tips & Co. #166 - Stage Fright

Stage fright is not always a disability, it can be used to your advantage. Fear triggers your defense mechanisms for channeling all the attention and ...
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  2742 lectures
Mots-clés :
Stress management Communication Public speaking
2742 lectures

Tips & Co. #165 - Impression

We are our primary working tool and one that leaves the deepest impression on our customers.   It is important to master the art of customer...
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  2312 lectures
Mots-clés :
Communication
2312 lectures

Tips & Co. #164 - Beyond the Golden Rule

Oftentimes, customer service professionals narrow their methods to a simple concept: « Treat people as you would like to be treated.» The “Golden Rule...
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  2036 lectures
2036 lectures

Tips & Co. #163 - When in Doubt

When in doubt, ask the person to explain his situation. This is probably the most effective way, the simplest and most straightforward to understand t...
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  2940 lectures
Mots-clés :
Communication
2940 lectures

Tips & Co. #162 - Proactive People

Proactive people decide what's going to happen next. They set the pace, outline the strategy, and initiate action instead of just reacting. Finding th...
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  2439 lectures
Mots-clés :
Leadership
2439 lectures

Tips & Co. #161 - The Art of Speaking in Public

Master the art of public speaking by acquiring more self-confidence. There is no miracle,  it is important to prepare yourself in advance. The &n...
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  1903 lectures
Mots-clés :
Communication
1903 lectures

Tips & Co. #160 - Urgent Emails

Because we want to be efficient, we sometimes submerge others with "urgent" e-mails and we follow up excessively. Be aware that you can generate tensi...
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  2375 lectures
Mots-clés :
Communication
2375 lectures

Tips & Co. #159 - Building Rapport to Negotiate

Building rapport is key to successful negotiating. When people are alike, they tend to like each other, so put yourself in their shoes, empathize with...
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  1987 lectures
Mots-clés :
Communication
1987 lectures
       
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