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Le blogue de Solutions & Co.

Le blogue de Solutions & Co.

Tips & Co. #353 - When rejection occurs

If you seek to make a change or do something important, your work might be rejected along the way.

What will you do after that?

Instead of losing hope, deciding to back off, keeping your head low and do what you're told from now on, or worse, learn nothing and persist. Why don’t you:

  • Realize that what might have happened is that you asked the wrong person, who wants something other than what you want. Resolve to do a better job of seeing where your work will be needed and recognized.
  • Accept that you didn't tell a story that resonated, that your homework, your details, your promise--something didn't resonate. Figure out what it was, and learn to do better next time.

It takes grit and resilience, but it will be better than being terminally frustrated.

  690 lectures
Mots-clés :
690 lectures

Tips & Co. #348 - There is no empathy in snap judgments

Snap judgments are a biological necessity handed down from our ancestors. Often a glance was the only thing they had to go on when sizing up their surroundings and calculating risk. But in our modern world, it’s a little odd to be lugging around baggage full of biases that shape and warp our perception.

We shouldn’t question every experience, but sociologist Janis Prince, PhD suggests that we try to be occasionally conscious of the flawed or problematic ideas our unconscious might be hinting at.

The next time you find yourself rushing to judgement, about a customer or a colleague, try asking yourself these questions:

• What other explanations are there for this situation?
• How might I feel if I were the other party in this situation?
• How might the other party describe this situation, if they were recounting it?

  594 lectures
Mots-clés :
594 lectures

Tips & Co. #343 - Why should you fine-tune your vocabulary?

"That customer is always so ________ (picky, difficult, pushy, angry, etc.)" or "That colleague is always so ____________ stubborn, brash, arrogant, etc.)."

That label ricochets and keeps on bouncing back, until you are convinced that it is the true definition of that person.

But what if you could tweak those critical classifications and, in the process, the way you perceive those people?

Our brains can change in response to our thoughts through a process called neuroplasticity.

By refreshing your perceptions in how you interpret day-to-day life, you can make your brain a more inviting, benevolent place.

Change your vocabulary. Replace "Picky" by "Discerning", "Difficult" by "Demanding", "Stubborn" by "Steadfast", "Pushy" by "Passionate" or "Brash" by "Confident", etc. All it takes is a change of perspective, and people suddenly look different to you.

  648 lectures
Mots-clés :
648 lectures

Tips & Co. #338 - The Fish Bowl Theory

The Fish Bowl Theory states that tropical fish can grow as large as their aquarium will permit; the bigger the aquarium, the larger the fish are able to grow. The fish bowl theory is also applicable to humans.

Picturing your next aquarium creates the same effect as having a vision or an image for your life that dictates your ability to grow.

Moving to a bigger aquarium implies knowing how to move forward towards the next step, even before you’re truly ready.

This theory can be put into practice by having a clear and definite vision in mind and by taking a calculated, premeditated risk, because if the aquarium you decide to build is disproportionate, you will most likely drown.

  775 lectures
Mots-clés :
775 lectures

The Ability to Act… At the Heart Of Performance and Excellence

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.”

- Aristotle

“The ability to act” is the intentional and effective leveraging of a “set of knowledge” (acquired, integrated, mobilized and used) to deal with a given situation. It’s the winning combination that enables an individual to successfully perform their role and responsibilities in a context of action…In short, to be effective!

For many of us, work takes up the bulk of our days. It is a source of great satisfaction or frustration, and the stage for our emotions and our challenges. It’s the place where, in front of everyone, we evaluate our successes and failures.

What are the factors of a successful professional career? Why do some people succeed while others are simply functional for the duration of their careers, or, worse, only barely survive? Obviously, having some luck or getting a degree does contribute to some people’s success, but this only explains a tiny part of these successes. What happens to those who have had the same opportunities or obtained the same diplomas but who, despite everything, don’t reach the same heights?

We all know lawyers, accountants, engineers, receptionists, administrative clerks, salespeople, customer service representatives, IT technicians, analysts, masons, contractors, chefs or hairstylists. Whether they have chosen a profession, a trade, a career or a vocation, some do very well and others fall to the back of the pack and watch those in the front succeed.

What are the skills enabling one individual to be different from the many others, to separate themselves from the masses and to succeed professionally?


In order to succeed in any professional context you must have a toolbox. A Doctor has a toolbox… A Mechanic has a toolbox… A baker has a toolbox… Not all tools are concrete and tangible like hammers, adjustable wrenches or stethoscopes… Our tools are often intangible… They are our professional skills!

Let’s define the term “competence” in a professional context:  the notion of competence means to demonstrate having the ability – that is, knowledge, skills and attitudes – to mobilize and accomplish a set of "knowledge" required to carry out a professional activity, enabling an individual to perform their role and responsibilities successfully. These skills are the tools that help you to be effective and to achieve the desired goals.

We will discuss these skills in more detail in the next article, but for now, let’s remember that they are all skills that are valued in the workplace and essential to our professional success. Cultivating good professional skills requires mastery of a number of skills that go beyond a simple “taxonomy of professional skills”. The ability to act unfolds simultaneously in 4 dimensions: relationship to knowledge, relationship to task, relationship to oneself and relationship to others.


However, just because we have accumulated these skills doesn’t mean that we will be able to act accordingly. In other words, the skills are our tools, but the goal is to put them into practice, to transform them into action… To have the ability to act!

Knowing how to act requires having learned to combine other knowledge in a context-specific and orderly way to take an effective action. It is a matter of being able to draw on your repertoire of various kinds of knowledge, to choose the kind that is the most suitable for the situation, and to know how to apply it. It's the ability to consider appropriate actions and their influence on your performance.

The ability to act is a set of “action” skills, such as having good standards of judgment, coping skills, communication skills, management skills, etc., which enable you to take suitable actions leading to a balance of critical elements (relationships, environment, etc.) in relation to the desired results.

Having the ability to act is to know how to…

  • Work in a team
  • Communicate effectively
  • Demonstrate professionalism
  • Adapt yourself
  • Manage your emotions
  • Manage time and priorities
  • Manage stress
  • Take ownership of change
  • Influence
  • Manage conflicts
  • Innovate
  • Develop friendly business relationships
  • Be diplomatic
  • Etc…
  • In this era of change occurring at breathtaking speed, knowing how to act in real-time becomes the seal of effectiveness at all levels and for all types of organizations. As complexity increases, individuals, teams and organizations must continually be able to update their knowledge and skills in order to remain competitive in fast moving, often-ambiguous environments in which there are multiple ways to accomplish your goals.

    In the next article we will explore the notion of professional competence in greater detail. Until next time!

      26178 lectures
    26178 lectures

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