Professionalism

Tips & Co. #219 - The message behind taking notes

When you write things down during a conversation, you put yourself in a proactive role. You send a message that not only you are listening (and not on...
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  2277 lectures
Mots-clés :
Change Professionalism
2277 lectures

Tips & Co. #211 - Blaming is useless

Blaming is often a natural response when things go wrong. The biggest disappointment is that it doesn’t work. Nothing is as professional as the abilit...
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  2232 lectures
Mots-clés :
Professionalism Conflict Management
2232 lectures

Tips & Co. #210 - The 1% who don’t appreciate you

It’s essential that you satisfy your customers, but not every customer knows the value to your service or understands what it is that you do. If 1% of...
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  2006 lectures
Mots-clés :
Change Professionalism Customer Service
2006 lectures

Tips & Co. #209 - To over-promise

There is no quicker way to lose credibility than to make declarations or promises that you cannot deliver, or do not plan on delivering. 
  2322 lectures
Mots-clés :
Professionalism
2322 lectures

Tips & Co. #206 - Overly-talkative people

Deal with an overly-talkative person by asking a question that signals that the conversation is coming to a close. Such as "Can I answer any other que...
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  2152 lectures
Mots-clés :
Professionalism Customer Service Communication
2152 lectures

Tips & Co. #205 - It’s not always about the win

We often get locked into arguments that hook our ego into trying to triumph over the other person (client, colleague, superior ...).  It is not a...
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  2252 lectures
Mots-clés :
Professionalism Team Work Conflict Management
2252 lectures

Tips & Co. #204 - It’s all about respecting diversity

We're often appalled; puzzled or irritated when we see people behaving differently, because it's easy to expect that any group of people would behave ...
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  1866 lectures
Mots-clés :
Professionalism Change
1866 lectures

Tips & Co. #202 - Service-Centered Attitude

I believe that the customer has the right to quality service. I am proactive. I am confident. I am empathetic. I’m convinced I am part of the solution...
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  2048 lectures
Mots-clés :
Professionalism Customer Service
2048 lectures

Tips & Co. #197 - Ungrateful customers

One of the most common reasons for customers to be ungrateful is that they start to perceive that you and the people they deal with just don't care. D...
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  2284 lectures
Mots-clés :
Conflict Management Professionalism Customer Service
2284 lectures

Tips & Co. #195 - Vocabulary matters

If your vocabulary is limited, nuance goes out the window. It’s not only about using professional jargon (every industry, trade and occupation has its...
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  2180 lectures
Mots-clés :
Communication Professionalism
2180 lectures

Being self-confident and trusting yourself

Self-confidence is the ability to believe, realistically and constantly, that we possess the necessary resources to face any situation with ease. It’s...
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  4310 lectures
Mots-clés :
Professionalism Communications
4310 lectures

Tips & Co. #190 - Generate a positive impression

We all know the importance of first impressions. We also know that we will never have a second chance to make a good first impression and that impress...
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  2276 lectures
Mots-clés :
Time management and personal effectiveness Professionalism Change
2276 lectures

Tips & Co. #189 - Do you have a "serviçocentriste" attitude?

Do you demonstrate your interest in the client?Do you ask the right questions and do you listen carefully?Are you patient, understanding and helpful?A...
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  2083 lectures
Mots-clés :
Time management and personal effectiveness Professionalism Customer Service
2083 lectures

Tips & Co. #187 - Serving customers

Serving customers means accepting customers as they are and not as you would like them to be.
  2185 lectures
Mots-clés :
Professionalism Communication Customer Service
2185 lectures

Tips & Co. #185 - Taking the time to listen

You may be so busy answering calls from your customers that you don't have time to think of the service you offer. Take time to listen to your custome...
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  2274 lectures
Mots-clés :
Professionalism Customer Service Communication
2274 lectures

Tips & Co. #183 - To be ready for customer contact

To be ready for customer contact is the step preceding any contact with a customer.  The step where you must be ready psychologically , emotional...
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  2445 lectures
Mots-clés :
Professionalism Customer Service Communications
2445 lectures

Tips & Co. #178 - Active listening

Show sincere interest in active listening . Beyond listening with your ears, your eyes and your heart ... Listen with your instinct  - Do you fee...
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  2176 lectures
Mots-clés :
Professionalism Communications
2176 lectures

Tips & Co. #177 - How to understand a message

Demonstrate sincere interest by actively listening to the whole message that the other person is trying to communicate. • Listen with your ears - What...
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  2062 lectures
Mots-clés :
Professionalism Communication
2062 lectures

Tips & Co. #175 - Techno distraction

The use of technology to excess can blur the line between what is the message and what is the medium. "Death by PowerPoint", or "Prezi Vertigo" are al...
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  2760 lectures
Mots-clés :
Efficient presentations Professionalism Communication
2760 lectures

Tips & Co. #171 - The customers are the judges

The customers are the judges. These judges expect you to score high in your performance. If you are to successfully score 10’s with your customers, yo...
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  2167 lectures
Mots-clés :
Communication Professionalism Customer Service
2167 lectures

Tips & Co. #170 - Courtesies

At the end of a conversation, a few courtesies are required. Thank the customer for calling.Let the customer know that you appreciate him doing busine...
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  2202 lectures
Mots-clés :
Communication Customer Service Professionalism
2202 lectures

Tips & Co. #124 - Characteristics of Professionalism

Professional individuals are always polite, courteous and eloquent, regardless of the situation. Being professional means to keep calm in all circumst...
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  2808 lectures
Mots-clés :
Professionalism Communication
2808 lectures

Tips & Co. #114 - The Real Professional Relationship

Give pre-eminence to the « real » professional relationship. Pay attention to the individual (client, colleague, etc.) who’s in front of you...
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  2597 lectures
Mots-clés :
Professionalism Communication
2597 lectures

Tips & Co. #111 - Problem vs. Solution

A customer is angry due to a problem. Self-assurance allows you to avoid taking this anger personally. Keep in mind: You are not part of the problem, ...
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  3117 lectures
Mots-clés :
Professionalism Conflict Management Customer Service Communication
3117 lectures

Tips & Co. #109 - Working Hard or Hardly Working?

Many people look for a magic formula to achieving something worthwhile in their life, but there is no magic formula, there is no secret. To achieve yo...
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  2577 lectures
Mots-clés :
Trends Professionalism
2577 lectures

Tips & Co. #104 - The Professional Within You

A professional knows how to positively influence his surroundings. But to gain the right to influence, one must gain respect and appreciation from the...
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  2716 lectures
Mots-clés :
Leadership Professionalism
2716 lectures

Tips & Co. #99 - Call on Hold

Sometimes, you will need to put a call on hold. Before doing so, make sure to explain to the customer the reason of this waiting and to ask his permis...
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  3368 lectures
Mots-clés :
Customer Service Professionalism Communications Communication
3368 lectures
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