Every time you say ”I don’t have time”, what you are really saying is ”It’s not important enough to be at the top of my list.” We all have the same am...
Today’s workforce requires cooperation from five generations. One of the biggest workplace challenges is getting these generations to see past their b...
As soon as someone sets two objectives at the same time, each one is analyzed and managed in one hemisphere of the brain. However, by definition, ther...
The broken record technique is an efficient tactic for self-affirmation. It’s most likely one of the best techniques to start asserting yourself. Its ...
Throughout your customer service career, it is probable that you will be confronted with situations you would have preferred to have avoided. “Big” pr...
The stand-up meeting consists in having team meetings standing up. No tables, no chairs, no laptop. We gather around standing in a circle to discuss t...
“Watch your thoughts, for they become words. Watch your words, for they become actions. Watch your actions, for they become habits. Watch your habits,...
To be a good communicator is an indispensable skill to any individual who wishes to reach their objectives in a professional context. To generate coop...
When a customer thanks you for your services, avoid responding with “no problem” or “no worries”. Although your intention is good, some customers may ...
Meetings are an essential part of management. However, if they’re not managed properly, they can be a colossal waste of time. We call it “meetingitis”...
This is easier said than done, of course. Let’s say that you’re convinced that your suggestion would resolve the problem your team is facing. You prob...
If you're seeking to create positive change in your work, it's almost certain you'll be creating discomfort as well. Usually, when we want to suggest/...
Communication differences between generations, genders, ethnicity, and cultures have always been a challenge. The problem with communication is that w...
Dale Carnegie said that “a person's name is to that person the sweetest and most important sound in any language.” A study published in Brain Research...
By identifying 30 to 40 minutes every day and by using them more productively, you will add the equivalence of 20 8-hour days to your annual yield. &n...
The compromise approach is relevant in the case of structural problems that relate to process, task, or content of work. They are concrete challenges,...
Studies suggest we get our most original and creative thoughts when we daydream. When we are bored we end up daydreaming and our mind wanders to seek ...
1. Improve your writing skills. With the importance of technology and email correspondence, written communication has become more important than ever....
When we want to show a customer that we are listening actively, we usually lean forward, smile, give eye contact, nod our head, move our eye brows, ma...
When decisions aren’t made, procrastination kicks in, nothing gets done and time is wasted. Avoidance uses up more time than actually making the decis...
Knowing how to take care of our team means to be in touch, to care, to consider, to take interest, to devote, to put oneself in others’ shoes, to show...
At your job, it’s difficult to find the place where you can make a difference. There are probably people with more experience than you, more knowledge...
When working with customers of different cultures we should be aware that the way we communicate and what we communicate can be interpreted differentl...
In any organization of more than two people, there's the opportunity to escalate a problem. When the software doesn't work, or the customer is in a ja...
Mess can be a distraction and nothing that distracts allows an effective use of your time. If your main workspace (physical or virtual) is messy, you’...
A team is not automatically effective just because a group of competent and talented people is called to work together. Groups must go through essenti...
Our education has always prioritized reading, writing and conversation as the main communication skills, and left listening skills behind. Most people...
Organizations keep making big promises, and service providers struggle to keep those promises. Sooner or later, it leads to a situation where a broken...