Savoir-Agir@Work

Tips & Co. (anglais)

Tips & Co. #295 - The “Performance” Break


During our work days, we are constantly solicited by emails, tasks, deadlines to the point of getting completely saturated. With a sometimes superhuma...
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  1724 lectures
Mots-clés :
Professional Effectiveness Time management Take a break
1724 lectures

Tips & Co. #294 - Great team members don’t stay in the shadows

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Everyone wishes to be part of a great team in their workplace. Because great teams have the energy, drive and means to strive for excellence and succe...
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  1736 lectures
Mots-clés :
team Teamwork Collective Effectiveness
1736 lectures

Tips & Co. #293 - The five pillars of fulfillment

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Which personality traits will make you a happy and accomplished person? Psychologists from University of London have identified the “life skills” of t...
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  1742 lectures
Mots-clés :
life skills personality traits Personal Effectiveness
1742 lectures

Tips & Co. #292 - The two dimensions of interpersonal communication

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Interpersonal communication includes two dimensions: the explicit content dimension and the relational dimension that conveys meaning tied to the affe...
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  12386 lectures
Mots-clés :
dimension content dimension Interpersonal communication COMMUNICATION EFFECTIVENESS Communication
12386 lectures

Tips & Co. #291 - How to Prove a Customer Wrong

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As part of a search term analysis from our users, we found this question: How do we prove a Customer wrong? It’s always surprising to see that we’re s...
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  1707 lectures
Mots-clés :
Customer Satisfaction Customer Service Customer Service Effectiveness
1707 lectures

Tips & Co. #290 - Learn the art of feedback

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By learning how to skillfully solicit, receive, and offer feedback, we equip ourselves with important tools for creating a balanced and effective work...
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  1843 lectures
Mots-clés :
Personal Effectiveness
1843 lectures

Tips & Co. #289 - Separate the people from the problem

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The Win-Win Approach involves working together towards finding a solution that result in mutual satisfaction. Negotiation is about finding an agreeabl...
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  1776 lectures
Mots-clés :
Successful Negotiation Leadership CollectiveEffectiveness
1776 lectures

Tips & Co. #287 - Prevention is better than cure

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« A little effort of preparation avoids a great effort of repair. » Michaël Aguilar
  1493 lectures
Mots-clés :
citations
1493 lectures

Tips & Co. #286 - Team communication

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Be careful in how you communicate your expertise; you don't want others to see you as arrogant or as a know-it-all. Stay humble about your accomplishm...
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  1882 lectures
Mots-clés :
Team Work Collective Effectiveness
1882 lectures

Tips & Co. #285 - De-toxifying conflicts

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We may be getting the job done but too often we go home feeling demoralized and frustrated. In order to reduce work-related stress we need to promote ...
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  1720 lectures
Mots-clés :
Stress management Personal Effectiveness
1720 lectures

Tips & Co. #284 - When giving up is a virtue

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Choosing in the face of complexity and uncertainty requires mental acuity. Having the simple ability to confidently choose one course of action while ...
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  2013 lectures
Mots-clés :
Decision Personal Effectiveness
2013 lectures

Tips & Co. #282 - All work is important

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« For the want of a nail the shoe was lost, For the want of a shoe the horse was lost, For the want of a horse the rider was lost, For the want of a r...
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  1898 lectures
Mots-clés :
Citation motivation
1898 lectures

Tips & Co. #281 - Foster originality and flexibility

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A broad array of psychologists, educators, and neuroscientists would like us to start recognizing creativity (defined as the production of something n...
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  1893 lectures
Mots-clés :
Agility Flexibility Adaptability Personal Effectiveness
1893 lectures

Tips & Co. #280 - Getting used to emergency

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One of the classic personal motivation techniques consists in waiting to the last minute, on the last day, and to create a dramatic situation. When we...
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  1300 lectures
1300 lectures

Tips & Co. #279 - Have an unresponsive coworker?

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Try this five steps approach: 1. Examine your attitude - Start with the assumption that your coworker actually does care about doing a good job but th...
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  1686 lectures
Mots-clés :
Customer Service Professional Effectiveness Coworker
1686 lectures

Tips & Co. #278 - Your attitude

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« Your attitude, not your aptitude, will determine your altitude. » Zig Ziglar
  1720 lectures
Mots-clés :
quotes motivation
1720 lectures

Tips & Co. #277 - Decisions, decisions, decisions

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It is estimated that an adult makes approximately 35,000 decisions a day. That doesn’t leave much headspace for the rest of our day-to-day existence. ...
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  2033 lectures
Mots-clés :
Decision Leadership Collective Effectiveness
2033 lectures

Tips & Co. #276 - What is Self-Confidence

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Sometimes we confuse self-confidence with: ● Loudness ● Brusqueness ● A resistance to change ● An unwillingness to compromise ● Stubbornness ● Fast ta...
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  2560 lectures
Mots-clés :
self estime Personal Effectiveness efficient presentations
2560 lectures

Tips & Co. #275 - Make friends with conflict

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Work can be messy, unruly and chaotic. Negative emotions can transform simple problems into threats; challenges into ordeals. But most situations do n...
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  1800 lectures
Mots-clés :
difficult coworkers Customer Service
1800 lectures

Tips & Co. #274 - Nothing is completely wrong

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« Nothing is completely wrong, even a broken clock is right twice a day. » Paulo Coelho
  1910 lectures
Mots-clés :
motivation quotes
1910 lectures

Tips & Co. #273 - Business ethics

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Only people can have ethics. Ethics, as in, doing the right thing even though it might not benefit you or your organization financially. When we use t...
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  1296 lectures
Mots-clés :
work Ethics group Effectiveness
1296 lectures

Tips & Co. #272 - Bosses are NOT mind readers!

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The only way that they can support you is if you speak up. But do not only communicate about problem or challenges … bring them suggestions to solutio...
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  1544 lectures
Mots-clés :
Communications personal Effectiveness
1544 lectures

Tips & Co. #271 - The blame game

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It’s easy to blame the customer, the colleague or the boss for your behavior. Not only it is easy, but often it is also justifiable. They or the way t...
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  1556 lectures
Mots-clés :
Customer Service dealing with difficult customer
1556 lectures

Tips & Co. #270 - At the last minute

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It’s never good to do things at the last minute. You are powered by urgency and adrenaline.  It's loaded with risk and extra expense.  It is...
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  2088 lectures
Mots-clés :
Time management and personal effectiveness
2088 lectures

Tips & Co. #269 - The measure of success

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« The measure of success is not whether you have a tough problem to deal with, but whether it is the same problem you had last year. » John Foster Dul...
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  1396 lectures
1396 lectures

Tips & Co. #268 - Why Swap 'have to' for 'want to'

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According to Professor Bernard Roth at Stanford, swapping one word for another could make all the difference in how you approach your goals. The next ...
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  2164 lectures
Mots-clés :
Leadership
2164 lectures

Tips & Co. #267 - Why Swap 'but' for 'and'

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According to Professor Bernard Roth at Stanford, swapping one word for another could make all the difference in how you approach your goals. When you ...
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  1578 lectures
Mots-clés :
Conflict Management
1578 lectures

Tips & Co. #266 - Eliminating 2 words from your vocabulary

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Your language not only affects how others perceive you; it also has the potential to shape your behavior. According to Professor Bernard Roth at Stanf...
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  1747 lectures
Mots-clés :
Communications
1747 lectures

Tips & Co. #265 - Label the emotion


Emotions routinely swirl within us, and they aren’t easily named. It may be useful to stop, examine them, and try to put them into words. When we labe...
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  1629 lectures
Mots-clés :
emotions Team Work
1629 lectures

Tips & Co. #264 - Find your type


Times New Roman may be your default font, but onscreen its curvy design with tiny tails on the ends of letters, called serifs, may slow word recogniti...
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  1669 lectures
Mots-clés :
motivation
1669 lectures
       
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