Savoir-Agir@Work

Tips & Co. (anglais)

Tips & Co. #310 - Messy and cluttered desks


Mess can be a distraction and nothing that distracts allows an effective use of your time. If your main workspace (physical or virtual) is messy, you’...
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  1342 lectures
Mots-clés :
Professional effectiveness
1342 lectures

Tips & Co. #309 - From a group to… teamwork


A team is not automatically effective just because a group of competent and talented people is called to work together. Groups must go through essenti...
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  1862 lectures
Mots-clés :
Teamwork Collaboration Synergy
1862 lectures

Tips & Co. #308 - Sailing vs Floating


Seth Godin said it so well in his post titled:  Without a sail. " A sailboat without a sail might float. For a long time, in fact. But without a ...
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  1430 lectures
Mots-clés :
Sailing vs Floating Career
1430 lectures

Tips & Co. #307 - The Importance of Active Listening


Our education has always prioritized reading, writing and conversation as the main communication skills, and left listening skills behind. Most people...
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  1557 lectures
Mots-clés :
Interpersonal communication Active listening
1557 lectures

Tips & Co. #305 - Someone to care


Organizations keep making big promises, and service providers struggle to keep those promises. Sooner or later, it leads to a situation where a broken...
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  1514 lectures
Mots-clés :
Customer Satisfaction Customer Service
1514 lectures

Tips & Co. #304 - Turn discomfort into success


Change is inevitable, and the key to turning that initial discomfort into success is to accept and adapt. Remember that you can’t control everything a...
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  1464 lectures
Mots-clés :
Discomfort into success Change is inevitable
1464 lectures

Tips & Co. #306 - Synergy is … 1+1=3


” Synergy is producing a third alternative – not my way, not your way, but a third way that is better than either of us would come up with individuall...
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  2983 lectures
Mots-clés :
Synergy Creative cooperation Stephen Covey
2983 lectures

Tips & Co. #303 - Empathy is hard


To empathize with others is a hard thing to do.  We're not born emphatics, therefore it's not our first instinct. We are simply not wired to walk...
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  1644 lectures
Mots-clés :
Someone else's shoes Empathy
1644 lectures

Tips & Co. #302 - Defining feedback


Feedback is a conscious and judicious response to someone’s actions, results, methods, attitudes and behaviour - it’s communication that gives informa...
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  2228 lectures
Mots-clés :
Communication Effectiveness Positive feedback
2228 lectures

Tips & Co. #301- When you don’t know the answer


Now and then, you’ll find yourself in the situation where you are asked a question to which you don’t know the answer. You don’t want to appear incomp...
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  1935 lectures
Mots-clés :
Customer Satisfaction Customer Service Effectiveness Professionalism
1935 lectures

Tips & Co. #300 - The role of individual responsibility


Warren Bennis addressed the role of individual responsibility in becoming a better leader when he said: “The leader never lies to himself, especially ...
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  1304 lectures
Mots-clés :
Warren Bennis Individual responsibility Becoming a better leader Professional effectiveness
1304 lectures

Tips & Co. #299 - The strength in compromise


As a team player, you will not always get to do things your way. Many people allow their ego to get in the way of compromise by seeing it as a weaknes...
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  2256 lectures
Mots-clés :
Strength in compromise Communication effectiveness Team player Win-lose scenario
2256 lectures

Tips & Co. #297 - Calling fear by its name


Highly successful people view reaching out to receive support as a strength. Also, successful people label fear by its name. They don’t bother calling...
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  1468 lectures
Mots-clés :
Personal Effectiveness people view fear stress stress management
1468 lectures

Tips & Co. #296 - The phone is not dead


Email seems to be the chosen professional tool of communication for most of us. It gives us time to think. It’s quick and concise. And most importantl...
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  1750 lectures
Mots-clés :
COMMUNICATION EFFECTIVENESS Communication communication channel
1750 lectures

Tips & Co. #298 - I apologize for our mistake, let me make it right!


We all try to do things right. No one sets out to do wrong when servicing customers. But mistakes do happen. When this happens, so does the opportunit...
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  1401 lectures
1401 lectures

Tips & Co. #295 - The “Performance” Break


During our work days, we are constantly solicited by emails, tasks, deadlines to the point of getting completely saturated. With a sometimes superhuma...
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  1724 lectures
Mots-clés :
Professional Effectiveness Time management Take a break
1724 lectures

Tips & Co. #294 - Great team members don’t stay in the shadows

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Everyone wishes to be part of a great team in their workplace. Because great teams have the energy, drive and means to strive for excellence and succe...
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  1736 lectures
Mots-clés :
team Teamwork Collective Effectiveness
1736 lectures

Tips & Co. #293 - The five pillars of fulfillment

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Which personality traits will make you a happy and accomplished person? Psychologists from University of London have identified the “life skills” of t...
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  1742 lectures
Mots-clés :
life skills personality traits Personal Effectiveness
1742 lectures

Tips & Co. #292 - The two dimensions of interpersonal communication

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Interpersonal communication includes two dimensions: the explicit content dimension and the relational dimension that conveys meaning tied to the affe...
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  12386 lectures
Mots-clés :
dimension content dimension Interpersonal communication COMMUNICATION EFFECTIVENESS Communication
12386 lectures

Tips & Co. #291 - How to Prove a Customer Wrong

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As part of a search term analysis from our users, we found this question: How do we prove a Customer wrong? It’s always surprising to see that we’re s...
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  1707 lectures
Mots-clés :
Customer Satisfaction Customer Service Customer Service Effectiveness
1707 lectures

Tips & Co. #290 - Learn the art of feedback

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By learning how to skillfully solicit, receive, and offer feedback, we equip ourselves with important tools for creating a balanced and effective work...
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  1843 lectures
Mots-clés :
Personal Effectiveness
1843 lectures

Tips & Co. #289 - Separate the people from the problem

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The Win-Win Approach involves working together towards finding a solution that result in mutual satisfaction. Negotiation is about finding an agreeabl...
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  1776 lectures
Mots-clés :
Successful Negotiation Leadership CollectiveEffectiveness
1776 lectures

Tips & Co. #287 - Prevention is better than cure

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« A little effort of preparation avoids a great effort of repair. » Michaël Aguilar
  1493 lectures
Mots-clés :
citations
1493 lectures

Tips & Co. #286 - Team communication

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Be careful in how you communicate your expertise; you don't want others to see you as arrogant or as a know-it-all. Stay humble about your accomplishm...
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  1882 lectures
Mots-clés :
Team Work Collective Effectiveness
1882 lectures

Tips & Co. #285 - De-toxifying conflicts

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We may be getting the job done but too often we go home feeling demoralized and frustrated. In order to reduce work-related stress we need to promote ...
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  1720 lectures
Mots-clés :
Stress management Personal Effectiveness
1720 lectures

Tips & Co. #284 - When giving up is a virtue

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Choosing in the face of complexity and uncertainty requires mental acuity. Having the simple ability to confidently choose one course of action while ...
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  2013 lectures
Mots-clés :
Decision Personal Effectiveness
2013 lectures

Tips & Co. #282 - All work is important

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« For the want of a nail the shoe was lost, For the want of a shoe the horse was lost, For the want of a horse the rider was lost, For the want of a r...
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  1898 lectures
Mots-clés :
Citation motivation
1898 lectures

Tips & Co. #281 - Foster originality and flexibility

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A broad array of psychologists, educators, and neuroscientists would like us to start recognizing creativity (defined as the production of something n...
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  1893 lectures
Mots-clés :
Agility Flexibility Adaptability Personal Effectiveness
1893 lectures

Tips & Co. #280 - Getting used to emergency

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One of the classic personal motivation techniques consists in waiting to the last minute, on the last day, and to create a dramatic situation. When we...
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  1300 lectures
1300 lectures

Tips & Co. #279 - Have an unresponsive coworker?

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Try this five steps approach: 1. Examine your attitude - Start with the assumption that your coworker actually does care about doing a good job but th...
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  1686 lectures
Mots-clés :
Customer Service Professional Effectiveness Coworker
1686 lectures
       
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« Vraiment une formation extraordinaire, et habituellement, je suis très critique! Tout le personnel devrait suivre cette formation, il y aurait un gain d’efficacité! »

Ville de Québec

Témoignages des participants

…et nos clients aussi!

« C’est avec un grand professionnalisme que l’entreprise a offert une formation attrayante et de qualité à nos employés. Nous sommes particulièrement satisfaits des résultats obtenus grâce à cette intervention et il nous fera plaisir de retravailler avec Solutions & Co. dans l’avenir. »

Xavier Aymé, Chef des opérations | Mercator Canada Inc.

Témoignages des clients

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